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Did not recieve the bought EMP

hanfionkelhanfionkel
in Console - Bug Reports
Well a week ago I bought EMP for 39€ but did not get them, so I opened a ticket about the problem and I even added the paying confirmation as screenshots. Yesterday the ticket was just closed without any response on the ticket or even solveing my problem!

Is there even a customer support for the console edition?!

Have I a chance to get someone off the customer service? Best thing would be a german respond so Im able to explain my problem...

Right now im pissed off... sorry for the bad language anf sorry for my bad english.

Comments

  • hanfionkelhanfionkel ✭
    edited April 2018
    One more problem after first writing in the forum, why couldnt I chose a damn name? Whats the mess with my nickname?

    ****edit, okay ar least I could change my nickname on the forum
  • CyrusValliereCyrusValliere ✭✭
    That really sucks, send another support ticket. Screenshot that the old ticket. Showing they closed it without a proper response. If that doesnt get you results, contact your console support. Sony/Microsoft support and let them know. Maybe you could get a refund at least.
  • HerachyHerachy ✭✭
    edited April 2018
    The ticket closed automaticly (hope thats the right word) there was no reply for a certain time it's their strange system.
    I got the same so i asked. Just ask them if there is an update on your problem if they have time they will answer.
    I write my tickets in german and english. They even use google translate to answer in german if no german staff is available.
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