[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until service is transferred. Stay tuned for more information.
[TERA Console] The Grotto of Lost Souls update (v85) is now live! Read the patch notes here: https://bit.ly/TERACon_v85

[TERA PC] The 64-bit update (v97) is now live. Check out all the changes delivered on August 11 here: https://bit.ly/tera64_patchnotes
[TERA PC & CONSOLE] Summerfest Part 2: The Beach Bash is on from August 11 until September 1! Participate in event activities to earn tokens redeemable for costumes, consumables, mounts, and more! Details: https://bit.ly/tera_sf20

I post a lost quest item tick, has been 12 days, no one respond.

I lost a hang's poison during 62lv, now stuck on that lvl. Anyone know how to go on? support team no helps, they don't give me anything.

Comments

  • ZoknahalZoknahal ✭✭✭✭✭
    Current response time for Support is 7-14 days. You are on the 12th day. If they do not answer by the 14th day, then i suppose you can update your ticket. Do not send them multiple tickets as this slow down the time they can answer you. Just be patient, they are the only ones who can help you with that issue.

    As for you being stuck at lvl 62, is not that you are stuck, you can keep leveling by other means, you just cannot go forward on the main quest without that item.

    That being said, and i will never get tired of saying this, as this is an issue that keeps happening over and over: READ THE DAMN ITEM TOOLTIP! It is a quest item, it will prompt a window that will ask you if you are sure to discard it before you actually do it. If you used the item before the time you are supposed to do use it, is your own fault. Just, read pls, READ THE QUESTS!
  • NopiNopi ✭✭✭✭✭
    Yeah. While reading the item tool tip before deleting is a must, the game already has a system that allows devs to make items undeletable. No idea why these main quest items can be deleted. And no idea why some other items like those fiery halos with 30 day duration cannot be deleted. x.x
  • Try to complete the quest with another doing same in party
Sign In or Register to comment.