[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until service is transferred. Stay tuned for more information.
[TERA Console] The Grotto of Lost Souls update (v85) is now live! Read the patch notes here: https://bit.ly/TERACon_v85
[TERA PC] The 64-bit update (v97) is now live. Check out all the changes delivered on August 11 here: https://bit.ly/tera64_patchnotes
[TERA PC & CONSOLE] Summerfest Part 2: The Beach Bash is on from August 11 until September 1! Participate in event activities to earn tokens redeemable for costumes, consumables, mounts, and more! Details: https://bit.ly/tera_sf20
Comments
its all a big ball of wibbly wobbly timey wimey stuff.
Think about the inner-office politics. "The Bluehole family of companies" already has a team developing TERA features and "responsible for not making TERA die"; that team is in Korea. EME can't be like "we think your team in Korea isn't doing a good enough job, so we're going to hire our own people to do the things you won't." That's insubordination and they'd just be fired and replaced with other people who will color within the lines. That's the difference between being a sister company (EME) and being a licensee (Gameforge).
So basically, the progression in this game is the way it is because that's the way BHS wants it, and EME can't do anything to undermine that unless BHS gives the okay. And if this decision ends up destroying the game in this market, I'm sure that EME will have mountains of documented evidence of customer feedback to prove to BHS that they have no one to blame but themselves.
Meantime, keep providing constructive feedback they can forward. That's literally all we can do. Angry rants won't do anything to help the people who are literally forbidden from acting, and won't be able to be forwarded to the bosses.
I left TERA 2 years back and I think I remembered why. Terrible management.
So, is this extended maintenance going to happen each week now. Its been about a month like this.
Where is the EME response to this?
The calendar thing is, sadly, a bug. I know they're aware of the bug at least. However, there's a pretty high chance that, if you login tomorrow morning, you'll be able to claim both today's and tomorrow's. Any time between 1am and 5pm PDT works, but after 5pm PDT is bugged due to a timezone conversion issue.
I know this doesn't address your larger point, but just wanted to explain this stupid bug with the calendar (that I've been elevating for weeks).
" soon ", " we are looking in to that " , " we suggested it to bhs " , " there's nothing we can do, only bhs can do it ", " send in a ticket " , " take a screen shot and report it ", .... take your pick from one or more of the automated responses.
Thanks...hopefully I can get it tomorrow.
How long has the bug been present?
Still doesn't fix the issue of constant extended maintenance. Terrible just terrible both on technical side and EME's lack of response/comp.Really regret coming back and spending money on the 6th Anniversary sale. I don't want to support a company that ignore issues that the community has.
Bug started in an attempt to fix a different bug a while ago -- maybe it was late-April? But the problem is it's a region-specific bug that can only be reproduced in specific hours. At least it's in process.
As for the extended maintenance -- they had a bad stretch for a while, but actually the last few weeks had all ended on-time. Today's case seems to be some unusual issue with the store, I guess. I don't think they'll ever eliminate the possibility of extending maintenance, but maybe you're right that they should consider some sort of compensation when it happens. What is right/fair, though, is another issue. I do think that the most important thing to do whenever something breaks is first to solve it, and worry about compensation later. That doesn't mean it should be forgotten though.
> BOBBYYYY wrote: »
>
> @CobaltDragon can you guys reply to any other threads regarding golden/silver/bluc nocs problems? we know you guys see them. its rude as hell to ignore tbh.
>
>
>
> I constantly send that feedback / suggestions forward to the appropriate Team, or on to Bluehole.
> Do you want a comment within each Thread, just saying " This has been passed along, Thanks ! " ?
Iirc we talked about it before, you started say it in many threads and people calmed down. But after,..something happened again.
Problem is, if you just say it in many threads, but nothing changes, people will think you're lying. Just like people think that Player Council "doesn't play the game" and all sort of other BS just because the problems aren't solved, as if the problem is that we didn't tell them or that EME doesn't know. At the end of the day, people want action.
(Not like I'm opposed to more confirmation of what issues have been relayed, but we've been down this road so many times before that we know where it ends.)
it would be nice of eme staff if the made a post or something in our forums, letting us know what some of the answers that bhs gave to them pertaining to our suggestions/ideas/complaints. at least then we wouldn't think they are lying to us or just placating us by giving us an statement and hoping we will forget. its been that way for years and people are starting to feel like mushrooms here.
Yeah, I've mentioned that a few times to them as well. I feel like there's a bit of a cultural thing about BHS being very traditional and hierarchical that prevents the sort of open communication our market is more used to, and that's really the source of a lot of problems for this game. Maybe we can try again to prepare a list of constructive politely-worded questions/concerns and ask again if there's any way to get them answered by BHS.
I don't think the player base really cares about the reason. Common sense should tell them that open communication is 100% necessary so players feel heard. Heard players= happy players = paying players