[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until service is transferred. Stay tuned for more information.
[TERA Console] The Grotto of Lost Souls update (v85) is now live! Read the patch notes here: https://bit.ly/TERACon_v85

[TERA PC] The 64-bit update (v97) is now live. Check out all the changes delivered on August 11 here: https://bit.ly/tera64_patchnotes
[TERA PC & CONSOLE] Summerfest Part 2: The Beach Bash is on from August 11 until September 1! Participate in event activities to earn tokens redeemable for costumes, consumables, mounts, and more! Details: https://bit.ly/tera_sf20

Today's Extended Maintenance

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Comments

  • PeraaPeraa ✭
    CobaltDragon wrote: »
    BOBBYYYY wrote: »
    @CobaltDragon can you guys reply to any other threads regarding golden/silver/bluc nocs problems? we know you guys see them. its rude as hell to ignore tbh.
    I constantly send that feedback / suggestions forward to the appropriate Team, or on to Bluehole.
    Do you want a comment within each Thread, just saying " This has been passed along, Thanks ! " ?

    @CobaltDragon @BOBBYYYY I'm no customer services and I'm not a Social media specialist or whatever you call it, but I am tech support for a college. I have noticed that even when things come across my desk which are out of my workspace, I always tend to follow up with an "Ill will follow this up for you/ forward onto the correct people" then my customers are truly grateful, I even got a response once saying that they understand that I'm unable to fix the issue straight away and just really happy to get a response. I'm sure you have a really heavy workload and probably won't be able to respond to every post, but sometimes your customers understand it cant be fixed and just want a response. We are human after all we were made to communicate, help us feel like we are talking to another human, not a wall.

    Keep in mind I rarely look at the forums and I just play the game, this post wasn't supposed to be mean or anything and you probably won't be able to do this, but I found it funny because your post sounded like you were confused on why people wanted a response, I just wanted to give you my point of view and my experiences when working with customers.

    Thanks,
  • allofspaceandtimeallofspaceandtime ✭✭✭✭✭
    eme said they would be more transparent like over a year ago.
  • ThukingThuking ✭✭✭
    CobaltDragon wrote: »
    BOBBYYYY wrote: »
    @CobaltDragon can you guys reply to any other threads regarding golden/silver/bluc nocs problems? we know you guys see them. its rude as hell to ignore tbh.
    I constantly send that feedback / suggestions forward to the appropriate Team, or on to Bluehole.
    Do you want a comment within each Thread, just saying " This has been passed along, Thanks ! " ?

    Yes please, I seen on gameforge forums there are active GMs that give feedback to troll posts you should do the same to keep up with the competition.
  • CornishRexCornishRex ✭✭✭✭✭
    @Thuking

    Sadly there's no real competition between eme and gf because their publishing regions are different.

    Imagine if both publishers could publish in the same regions though, eme would have to step it up real hard.
    As it is right now they can be as lazy as they want, people from NA don't have much of a choice unless they're fine with using 3rd party programs.
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