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[PS4/XB1] We have identified an issue that is preventing players from obtaining achievements. We are aware of this issue, and are working to solve this as soon as possible. Being that this issue will likely require an additional maintenance, we will inform players as soon as we have scheduled this fix. Thank you for your patience and understanding!

emp not delivered

I bought 4600 emp by credit card and did not receive it. I always bought with card and never i had this problem

Does anyone else have the same problem?

Comments

  • MathThewusMathThewus Brazilian ✭✭
    I bought em on Sunday and so far it has not receive.
  • Close and restart game
  • MathThewusMathThewus Brazilian ✭✭
    It did not arrive yet.This is very wrong. with today it will take 2 days.. I only have 100 emp.

  • Open a ticket. Griping here won't do anything useful.
  • MathThewusMathThewus Brazilian ✭✭
    I got in touch but I was ignored.

    My purchase was approved today and I received nothing. I contacted Microsoft and Enmasse, and my card company. I just got success with Microsoft and the card company. the two companies said that the purchase was successful. that is, care. Take this as an example.
  • MathThewusMathThewus Brazilian ✭✭
    edited October 2018
    edited because the issue was resolved
  • FDXL9MWJR5 wrote: »
    I got in touch but I was ignored.

    My purchase was approved today and I received nothing. I contacted Microsoft and Enmasse, and my card company. I just got success with Microsoft and the card company. the two companies said that the purchase was successful. that is, care. Take this as an example.

    The support team is running behind due to a surge in tickets after the TERA PC server merge. They're getting to tickets as fast as possible. Sorry about the wait--we understand it's no fun.
  • MathThewusMathThewus Brazilian ✭✭
    edited September 2018
    Halrath wrote: »
    FDXL9MWJR5 wrote: »
    I got in touch but I was ignored.

    My purchase was approved today and I received nothing. I contacted Microsoft and Enmasse, and my card company. I just got success with Microsoft and the card company. the two companies said that the purchase was successful. that is, care. Take this as an example.

    The support team is running behind due to a surge in tickets after the TERA PC server merge. They're getting to tickets as fast as possible. Sorry about the wait--we understand it's no fun.

    much thanks. i'm wait one solution for my problem.
  • edited September 2018
    I've removed multiple Forum "Personal Attacks" from within the Forum Thread.
    Continued Forum Violations will see additional action taken.
  • MathThewusMathThewus Brazilian ✭✭
    edited September 2018
    I'm sorry, it was not the intention. I do not like a confusion, but no i will to run away of a fight.
    like you, I defend myself. I always like to help someone, regardless of the problem and the situation, I even contribute some of my work to the forum without waiting for anything. one more time, sorry.
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