Unable to login to any toon

CrossFitSucks · October 2018

I can load the game and get to the area to choose your toon. After that, when I select one and click login, nothing happens and then trying to switch to a different toon or press anything else doesnt work. This has been going on for the better part of a week including disconnects as well as insane lag spikes in dungies.

I did a bit of packet capturing and found this. Might have something to do with it.

GET /servers/list.en HTTP/1.1
Host: sls.service.enmasse.com
User-Agent: Microsoft-ATL-Native/12.00


HTTP/1.1 200 OK
Server: nginx/1.4.4
Date: Sat, 06 Oct 2018 00:02:15 GMT
Content-Type: application/xml;charset=utf-8
Content-Length: 992
Connection: keep-alive
Status: 200 OK
X-Content-Type-Options: nosniff

<?xml version="1.0" encoding="utf-8"?>
<serverlist>
  <server>
    <id>4105</id>
    <ip>208.67.49.50</ip>
    <port>10001</port>
    <category sort="1">PVE</category>
    <name raw_name="Velika">
      <![CDATA[Velika]]>
    </name>
    <crowdness sort="1">None</crowdness>
    <open sort="1">Recommended</open>
    <permission_mask>0x00000000</permission_mask>
    <server_stat>0x00000000</server_stat>
    <popup>
      <![CDATA[This server isn't up yet!]]>
    </popup>
    <language>en</language>
  </server>
  <server>
    <id>4107</id>
    <ip>208.67.49.51</ip>
    <port>10001</port>
    <category sort="2">PVP</category>
    <name raw_name="Kaiator">
      <![CDATA[Kaiator]]>
    </name>
    <crowdness sort="1">None</crowdness>
    <open sort="1">Recommended</open>
    <permission_mask>0x00000000</permission_mask>
    <server_stat>0x00000000</server_stat>
    <popup>
      <![CDATA[This server isn't up yet!]]>
    </popup>
    <language>en</language>
  </server>
</serverlist>

From the looks of it, it shows that the servers arent available even though the status page says they are up.
I have uninstalled from Steam and reinstalled using the standalone launcher
I have verified file integrity and tried a repair
I have verified that my home router is NOT blocking server ip's and AV is disabled for testing.
I also have disabled my local firewall on my machine to test.

Nothing is working.

KillerPenguins · October 2018

Likely your connection has lots of packet loss or jitter to the actual game servers. The <!server not up> thing you're looking at there actually means "if i can't connect, say This server isn't up yet!"

I'd suggest trying to use a VPN to connect to tera. (mudfish and wtfast have free trials, i think)
It's pretty uncommon to get stuck after selecting a character, it usually means your connection to the server was dropped between loading char select and actually selecting the character. Based on the other symptoms you listed, it is almost certainly a low quality connection to tera's servers that you're experiencing.

CrossFitSucks · October 2018

>low quality connection

Yeah no, try again.
Don't you think that if I had a "low quality connection" that I might not be able to stay connected to a vpn?

CrossFitSucks · October 2018

Just as a heads up, I use a work vpn as well as the OSCP vpn for their labs and I've never had issues. I've tested this on 3 separate internet connections, 2 of which are on the same ISP.

But more importantly, if you are recommending that I connect to a VPN to play a video game on my home pc in the United States where I can connect to basically every single other game I play not including Tera, then there might be a bigger issue here. Sounds like pure excuses and "workarounds". It's best just to rip the bandaid off and cauterize the wound here and say what needs to be said: This game is broken and EME including the (((community manager))) have ruined this game.

Watching EME and its (((community manager))) run around like cats trying to bury its feces in concrete. It's quite hilarious.

tisnotme · October 2018

yer by the time they come back to work on Monday this thread be lo9ng buried
by any chance you have done a tracert ping test to diag.enmasse.com just to confirm theres no point in your rout to their servers bugging out even tho you have good net

Unable to login to any toon

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