I can't log in now with Jp Psn

Anyone has this problem after the update ? I played Tera with Japan psn for few months and everything was fine

Best Answers

  • WhiteF8ngWhiteF8ng ✭✭
    Accepted Answer
    Might be because TERA will be launching for SEA really soon. website says the beta deploys november 1st. So it's probably that a JP TERA client exists and the NA client has now become region locked for u.
  • ExortusExortus Xbox One NA Lakan PVE Server ✭✭
    Accepted Answer
    Try sending a ticket! :) https://support.enmasse.com/tera
  • 99GAAM3THM99GAAM3THM ✭✭
    Accepted Answer
    > @WhiteF8ng said:
    > Might be because TERA will be launching for SEA really soon. website says the beta deploys november 1st. So it's probably that a JP TERA client exists and the NA client has now become region locked for u.

    So it means my stuff in the game lost forever ?
  • ExortusExortus Xbox One NA Lakan PVE Server ✭✭
    edited October 31 Accepted Answer
    99GAAM3THM wrote: »
    Ty for all the answers sorry for my english , can I ask for one thing , I'm unsure about sea server does it counts as asia server
    I believe so. SEA stands for South East Asia

    99GAAM3THM wrote: »
    > @WhiteF8ng said:
    > Might be because TERA will be launching for SEA really soon. website says the beta deploys november 1st. So it's probably that a JP TERA client exists and the NA client has now become region locked for u.

    So it means my stuff in the game lost forever ?

    I'm not sure about this one. I believe that since EME are the ones running the SEA region for console as well, that they might be able to do something for you. It certainly wouldn't hurt to ask ^.^
  • ExortusExortus Xbox One NA Lakan PVE Server ✭✭
    Accepted Answer
    @99GAAM3THM Hmm, this is a new one for me. It seems that waiting for a response from Support would be the best and safest bet. I'm sorry I'm unable to help more with this. I hope that everything gets sorted out for you!
  • WhiteF8ngWhiteF8ng ✭✭
    edited October 31 Accepted Answer
    99GAAM3THM wrote: »
    Thx alot all the best to u too . Its just very weird and I'm sure not just me there are some people with this issue . My main is JP psn and
    I was interested to play Tera , actually I downloaded the na version of Tera , I thought everything fine

    If the region lock is indeed the case, then those items may be lost. From what I understand, the JP version will be a 1:1 ratio with current consoles (North America & Europe). "Launching TERA on PlayStation in Japan is basically adding another region and language. So, PSNA, PSEU, and now (or, soon!) PSJP. They’ll run the same version and have the same content." - @Halrath

    Halrath @CobaltDragon or @circuits may have some helpful info on this. Maybe they will do some sort acct migration for special cases like yours. I'd have to imagine there are other players affected as well.
  • HalrathHalrath admin
    Accepted Answer
    Ok so I'm not the only one having this problem. After the update I tried logging in and saw everything was now in japanese and there were no characters in the server slots. Eh ... if the info's somehow gone I might just chalk it. Hoping that's not the case though.

    Definitely submit a support ticket. The info shouldn't be gone.
  • ExortusExortus Xbox One NA Lakan PVE Server ✭✭
    Accepted Answer
    RDHPAX9JXF wrote: »
    They pretty much giving me middle finger at this point

    This is what they responded from my ticket even tho i said i used to play using it

    “Please make sure you are logging into your NA PSN ID. If you log into a JP PSN ID and try to play TERA you may run into an issue. The North American version of TERA and Japanese version of TERA are not on the same database and are not compatible.”

    It sound like the last answer to this ticket

    I cant just play using NA psn. I mean i can but all my characters my item everything is in my JP psn ID on NA tera server. All those mount costume and gold and also all the feats i farm all since open beta :/

    @99GAAM3THM

    I'm sorry to hear that. It could be due to their planned implementation of Tera in Japan that your JP PSN ID no longer works. You could try asking Support about a region transfer, but I'm not sure they will be able to. I'm afraid I don't have any other solutions/ideas. Perhaps Halrath can provide you with a next step to take. I apologize for not being able to help further :/
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Answers

  • Ty for all the answers sorry for my english , can I ask for one thing , I'm unsure about sea server does it counts as asia server
  • ExortusExortus Xbox One NA Lakan PVE Server ✭✭
    99GAAM3THM wrote: »
    Ty for all the answers sorry for my english , can I ask for one thing , I'm unsure about sea server does it counts as asia server

    SEA stands for South East Asia, so I believe the answer to your question is yes :)
  • > @Exortus said:
    > 99GAAM3THM wrote: »
    >
    > Ty for all the answers sorry for my english , can I ask for one thing , I'm unsure about sea server does it counts as asia server
    >
    >
    >
    >
    > SEA stands for South East Asia, so I believe the answer to your question is yes :)

    I don't mind to play in asia server , I am afraid the things in the bank do they still there or I must restart everything again ?
  • ExortusExortus Xbox One NA Lakan PVE Server ✭✭
    99GAAM3THM wrote: »
    > @Exortus said:
    > 99GAAM3THM wrote: »
    >
    > Ty for all the answers sorry for my english , can I ask for one thing , I'm unsure about sea server does it counts as asia server
    >
    >
    >
    >
    > SEA stands for South East Asia, so I believe the answer to your question is yes :)

    I don't mind to play in asia server , I am afraid the things in the bank do they still there or I must restart everything again ?

    I believe I answered this in the other thread, but for simplicity: The only way to find the answer to that question is to send Support a ticket asking them if they'll transfer your items for you. Explain the situation and see what they say. But first, I would tell them you are unable to log in and other info they might need, and based on their answer to that, I'd ask about the transfer. It never hurts to ask :)
  • > @Exortus said:
    > 99GAAM3THM wrote: »
    >
    > > @Exortus said:
    > > 99GAAM3THM wrote: »
    > >
    > > Ty for all the answers sorry for my english , can I ask for one thing , I'm unsure about sea server does it counts as asia server
    > >
    > >
    > >
    > >
    > > SEA stands for South East Asia, so I believe the answer to your question is yes :)
    >
    > I don't mind to play in asia server , I am afraid the things in the bank do they still there or I must restart everything again ?
    >
    >
    >
    >
    > I believe I answered this in the other thread, but for simplicity: The only way to find the answer to that question is to send Support a ticket asking them if they'll transfer your items for you. Explain the situation and see what they say. But first, I would tell them you are unable to log in and other info they might need, and based on their answer to that, I'd ask about the transfer. It never hurts to ask :)
    Thank alot I did ask and send a ticket , transfer I don't get what you mean , I want to stay in us server , my friend he is also in asia , he can log in after the update
  • ExortusExortus Xbox One NA Lakan PVE Server ✭✭
    99GAAM3THM wrote: »
    > @Exortus said:
    > 99GAAM3THM wrote: »
    >
    > > @Exortus said:
    > > 99GAAM3THM wrote: »
    > >
    > > Ty for all the answers sorry for my english , can I ask for one thing , I'm unsure about sea server does it counts as asia server
    > >
    > >
    > >
    > >
    > > SEA stands for South East Asia, so I believe the answer to your question is yes :)
    >
    > I don't mind to play in asia server , I am afraid the things in the bank do they still there or I must restart everything again ?
    >
    >
    >
    >
    > I believe I answered this in the other thread, but for simplicity: The only way to find the answer to that question is to send Support a ticket asking them if they'll transfer your items for you. Explain the situation and see what they say. But first, I would tell them you are unable to log in and other info they might need, and based on their answer to that, I'd ask about the transfer. It never hurts to ask :)
    Thank alot I did ask and send a ticket , transfer I don't get what you mean , I want to stay in us server , my friend he is also in asia , he can log in after the update

    The transfer question is only if you're being region locked. Which from what you said about your friend, doesn't seem to be the case. You could try reinstalling the game or hard resetting your console. But either way, check back on that ticket once they reply
  • > @Exortus said:
    > 99GAAM3THM wrote: »
    >
    > > @Exortus said:
    > > 99GAAM3THM wrote: »
    > >
    > > > @Exortus said:
    > > > 99GAAM3THM wrote: »
    > > >
    > > > Ty for all the answers sorry for my english , can I ask for one thing , I'm unsure about sea server does it counts as asia server
    > > >
    > > >
    > > >
    > > >
    > > > SEA stands for South East Asia, so I believe the answer to your question is yes :)
    > >
    > > I don't mind to play in asia server , I am afraid the things in the bank do they still there or I must restart everything again ?
    > >
    > >
    > >
    > >
    > > I believe I answered this in the other thread, but for simplicity: The only way to find the answer to that question is to send Support a ticket asking them if they'll transfer your items for you. Explain the situation and see what they say. But first, I would tell them you are unable to log in and other info they might need, and based on their answer to that, I'd ask about the transfer. It never hurts to ask :)
    > Thank alot I did ask and send a ticket , transfer I don't get what you mean , I want to stay in us server , my friend he is also in asia , he can log in after the update
    >
    >
    >
    >
    > The transfer question is only if you're being region locked. Which from what you said about your friend, doesn't seem to be the case. You could try reinstalling the game or hard resetting your console. But either way, check back on that ticket once they reply

    I did reinstalled game and it was just the same . I found out too when I opened game there were everything translated into Japanese , then the select server page when empty even the holloween page
  • > @Exortus said:
    > @99GAAM3THM Hmm, this is a new one for me. It seems that waiting for a response from Support would be the best and safest bet. I'm sorry I'm unable to help more with this. I hope that everything gets sorted out for you!

    > @Exortus said:
    > @99GAAM3THM Hmm, this is a new one for me. It seems that waiting for a response from Support would be the best and safest bet. I'm sorry I'm unable to help more with this. I hope that everything gets sorted out for you!

    Thx alot all the best to u too . Its just very weird and I'm sure not just me there are some people with this issue . My main is JP psn and
    I was interested to play Tera , actually I downloaded the na version of Tera , I thought everything fine
  • 99GAAM3THM wrote: »
    > @Exortus said:
    > @99GAAM3THM Hmm, this is a new one for me. It seems that waiting for a response from Support would be the best and safest bet. I'm sorry I'm unable to help more with this. I hope that everything gets sorted out for you!

    > @Exortus said:
    > @99GAAM3THM Hmm, this is a new one for me. It seems that waiting for a response from Support would be the best and safest bet. I'm sorry I'm unable to help more with this. I hope that everything gets sorted out for you!

    Thx alot all the best to u too . Its just very weird and I'm sure not just me there are some people with this issue . My main is JP psn and
    I was interested to play Tera , actually I downloaded the na version of Tera , I thought everything fine
    Exortus wrote: »
    Try sending a ticket! :) https://support.enmasse.com/tera

    This is absolutely the best course of action. They can investigate and help figure out why it stopped working.
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