Can I please get an official response to can't change hotkey/ repeating chain controller issue!

Moonvixen · June 2016

First of all, words can't convey the infinite frustration I have experienced from this issue. I don't use a controller. I'm quite happy with keyboard and mouse. My boyfriend however, refuses to play any game with out a controller. He enjoyed playing Tera with me at first... till he suddenly "wouldn't stop auto attacking for some reason." And he would die. A lot. He wouldn't be able to move because the animation for finishing the auto attack would infinitely loop and he couldn't get out bad fast enough. He can't iframe fast enough, and now he refuses to play.

I love tera.... and he likes tera too. However for him with these issues it's game breaking and unplayable. It hurts me that I can't share the enjoyment of this game with him because of a bug that has been swept under the rug with no official response. The only official response I could find had to do with "razer causing issues with game controller HID instance" and I spent 8 hours (no joke) reinstalling razer drivers, disabling various HID instances, using different usb ports, using different controllers, trying to find updated controller firmware and software, and many other more things to attempt to fix it.

Sadly I did even more research, cause by this time I figured out it was chain hotkey fixing the issue, and i read that people were having this issue because they could no longer apply the chain hotkey to another button. I thought well maybe they fixed it, and he can use another hotkey for chain attack. No. It's not fixed. So yeah..... I am done trying. I am very sad that I can't play this game with my boyfriend. Sure people can remark "just tell him use keyboard and mouse" but that isn't going to effect the decision he has made to use a built in implementation that is supposed to be working correctly. I mean come on if you decide to respond like that think about it like this, If I CANT change is view, how do you really expect you'll have an effect?

So in conclusion, I would like this to NOT be swept under the rug or put on the back burner. I would LIKE an official response to this. I would like to know a real solution and not some probable fix because I am done with probable fixes. I have worked myself up into so much frustration it's no longer worth it unless it's advice that will get me somewhere.

Nopi · June 2016

Since I don't really know much about the problem, the only thing I can recommend is to use another controller. Choice? The Steam controller. Really, I know, Why I'm sending you to spend more money? Well, In my opinion, the Steam controller is worth every penny. Yes, you need Steam on at all times, but Steam in tray mode now has a small print. Even my old laptop can handle Tera and Steam. But the thing that made me switch to this controller is the amount of control, and the amount of key binds I can do with it. I can play ANY mmo with a full skill bar mapped to the controller, and as a bonus can have much better camera precision than on a stick. The controller DOES get some using to because it's a different experience. But once you are comfortable with it, I think you won't look for any gamepad.

I'm sorry this isn't the solution you are looking for, but it may be something to consider if you really can't find one.

As for auto attack, it happens on MS's X box 360 pad and on Steam controller. But it's not a huge issue and happens once in a blue moon. Just pressing the auto attack button fixes it.

Moonvixen · June 2016

That's the problem. Even on this new controller with an interface that would take a week to understand and possibly several weeks to master, no matter how good it is or how worth the time it STILL happens. And in his case, it happens all the time. Whenever he iframes, if he iframes and moves before the animation ends it will continue to keep attacking. I am STILL waiting for an official response to this and I will NOT give up till i get one, and not one that elicits complacency to soothe me with a half off kilter-ed response, but a real, genuine address to this issue. What part of game breaking is hard to understand. This is game breaking.

Nopi · June 2016

Seems more of a problem with that specific gamepad. Would be hard to pinpoint where the error is and what makes it go into auto attack mode more than other gamepads. As I said. Mine does the auto attack thing once in awhile, but nothing too game breaking and easily solved.

Anyway. Could help if you also posted the exact make and model of your gamepad for others to see and if someone out there has it and can help test.

counterpoint · June 2016

If you want an official staff response to a bug, the official procedure for that now is to contact support. There used to be a bug forum, but there isn't any longer as they want people to contact Support instead. So I recommend sending in a ticket along with as much information as possible about the information (including your diagnostic information from the tools section of the launcher). They may not be able to fix it, but at least if they collect the information they may be able to send the bug to BHS.

Phandemonium · June 2016

My xbox 360 controller continuously attacks sometimes too

Once I was @ mid pyre in CS and my zerker keept auto attacking and there was nothing I could do. Another time I was running TS and during the dragon fight my gunner kept using burst fire no matter the button i pressed and eventually had to stand still and wait to exit combat to unequip/re-equip my weapon to fix the problem.

But by far the biggest problem with skills going off on their own was with my gunners scattershot. I had it on my 'Y' button and for some reason every time I used the rolling i-frame (forgot name) after the animation was over it would auto use scattershot. It was a nightmare has it would drain/waste my MP in no time. Also even glyph'd the recoil would sometimes throw me right back into the AoE I was trying to get away from in the first place. Eventually I just ended up removing scattershot completely from my controller. Now I just use scattershot when the hard-coded chain promp shows up. Burst fire still glitches sometimes and no matter what I choose to do it will keep trying to use burst fire :V. Reload skill sometimes glitches too but that's nice to have in case you forgot it was up :P. All in all my gunner is still bugged and keeps using skills without me pressing anything xD.

I hope you and your boyfriend can find a solution to the problem. Currently unequiping and re-equiping your weapon seems to fix it temporarily. Also unbinding the skill like I did with scattershot.

Cheers and best of luck \o/

Moonvixen · June 2016

Nopi wrote: »

Seems more of a problem with that specific gamepad. Would be hard to pinpoint where the error is and what makes it go into auto attack mode more than other gamepads.

I made this clear enough when i stated:

Moonvixen wrote: »

...using different controllers...

Maybe I should have elaborated more. It's randomly when he uses the combination of the auto chain key on Y and then rocket jumps, and uses the left joystick to move before the animation for rocket jump ends and then he will continue to auto attack when he is moving. It won't stop till he stands still and waits for the animation of that auto attack ends. Many times he is rocket jumping to avoid bad, and can't react to more bad because of the animation that follows. Then he dies.

counterpoint wrote: »

If you want an official staff response to a bug, the official procedure for that now is to contact support.

Oh, honey. I have been playing computer games for 25 years and mmos for 18. The reason I chose to circumvent this approach is because I will not get a response that is dignified, appropriate, and will merit a resolution. I am demanding an official response for not only myself, but for the community who has this issue as well, from someone who has some gravity on decisions and procedure.

Phandemonium wrote: »

My xbox 360 controller continuously attacks sometimes too Once I was @ mid pyre in CS and my zerker keept auto attacking and there was nothing I could do. Another time I was running TS and during the dragon fight my gunner kept using burst fire no matter the button i pressed and eventually had to stand still and wait to exit combat to unequip/re-equip my weapon to fix the problem./quote]
This is a perfect example of why this needs more attention.

Phandemonium wrote: »

But by far the biggest problem with skills going off on their own was with my gunners scattershot. I had it on my 'Y' button and for some reason every time I used the rolling i-frame (forgot name) after the animation was over it would auto use scattershot. It was a nightmare has it would drain/waste my MP in no time.

If you used the back right button for rolling reload and Y for scattershot it's possible the combination of those keys may be the culprit.

BubbleSenpai · June 2016

Well I had a similar bug but not with a controller.
I remapped my chain skill to shift but I also use shift+LMB to heal. I had in my chained skill list the auto-attack.
Whenever I was using a skill which chained into the auto-attack and I wanted to heal (so pressing my chain button + LMB to heal) it wouldn't stop auto-attack until I pressed my chain skill again. (Happens too with corruption ring channel. The only way to stop that was too use jaunt.)

I have no idea if this will help you but maybe removing auto-attacks in the chained skill list will solve this problem for you. (Or pressing the chain button)

Nopi · June 2016

I'd wish to tell you what to do but it's a bug that no matter what I've done I cannot fix. Perhaps something on input.ini or whatever. But at least I've checked those files and have come empty handed. As for seeking an answer and/or a fix through this forum, judging from what I've seen from others, I assume we will get @Spacecats or another member of the staff to tell you something along the lines of "send a ticket and we will give it some extra attention" or something like that. I really hope a solution comes, because what helps you will help me and the others who have reported the problem, because it's not a one person problem.

Hodman · June 2016

Try removing the auto attack skill from the skill bar, it might help. I think only class that actually needs it is brawler.

Nopi · June 2016

Computer programs, even to those that create them, seem to get a life of their own and do unexpected things even if all the code is correct and double checked. Those are bugs, and sadly, some of them cannot be fixed, and some of them just take a tremendous amount of tme and resources to find, and then fix. As I said before, I also want this fixed. Though an acknowledge from staff would be a step in the right direction.

Lunatyc · June 2016

omg finally someone with the same issue....i've had this for months with both wired and wireless Controller.
what helped for me is quickly pressing the button for the skill that is randomly activating and Holding it for a second....that prevents it from activating again....until the bug reappears.
it is really bad with Gunner and Warrior i hadnt had the Problem that much with the others classes.
hope I could help o/

Nopi · June 2016

In my case I see it most with sorc's normal fireball. Holding the movement stick makes her auto fire. releasing it stops her, trying to move auto fires again. Only by using the button it's assigned to the thing goes back to normal. Been like this for years. First on my xbox 360 controller, both of them,. Now on the Steam controller. I kept thinking it was a controller or controller driver issue all this time.

FoxTrott · June 2016

I use a controller, know this problem and solution. Okay so this is a glitch whenever you are casting a skill and suddenly change to another skill slide (lb/rb/lb rb modes there is no term) the solution is to simply go to that skill try and press the skill again without leaving the tray. combo attack is a common one (even if you don't use the skill) so Alot of the time I have it unbound. on classes like warrior which I mainly play this problem is especially bad, and you just have to learn to not press another skill on another slide before that skill happens

source: played all content and most classes on controller for a long time.

edit: the glitch specifically happens when you press the same button on a different slide. let's say you press no slide y button then swap to lb slide and press y again for another skill. The skill on Y no slide will now be Autocast until you press no slide Y again.

Can I please get an official response to can't change hotkey/ repeating chain controller issue!

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