Bluehole reads our feedback but they DON'T CARE about it

Hello everyone,

@SingleBear said recently that Bluehole reads the forums and that EME staff sends them a weekly player sentiment report, and yet we never hear if they have considered or rejected any of our suggestions. On the other hand, Korean players get feedback on their suggestions that details what is being considered, what will be implemented, and what has been rejected.

I can't remember the last time we got feedback on any of our suggestions. People have been complaining for a while about the lack of enchanting material and the terrible RNG system involved in enchanting and yet no response, and many have stopped playing due to this. The only time EME/BHS do something about our feedback is when people are pissed off by EME decisions like the DMCA situation or when they removed CCB from elite due to some achievement.

This shouldn't be the relation between the players and the publisher/devs. We would like to get the same feedback Koreans get when they submit suggestions to Bluehole, we would like to know if our gearing suggestions will ever be considered, we need to know if you plan on doing something about the lack of enchanting material.

Don't wait for people to be enraged when +6 is released and it has a ridiculous cost, don't wait until everyone has stopped playing due to your inaction, act now and do something right for once while you are not under pressure.

Comments

  • If only...
  • VinyltailsVinyltails ✭✭✭✭
    You only just figured this out?
  • What suggestions u want to add to the list?
    I see some of suggestions in there are similar to what we been asking for in here.
    Popori brawler... soon (tm).
    :smiley:
  • Can't wait for SS and VS :D
  • edited December 2018
    What suggestions u want to add to the list?
    I see some of suggestions in there are similar to what we been asking for in here.

    Honestly, this is on-point. The big difference is that K-TERA is on the "current build" and we're on the "four-month-old build". BHS is not actively making changes to our old build, they're making changes to the latest build. So our feedback doesn't have an immediate impact. The changes they are making in K-TERA now are in part related to what people in all the global markets are saying (if it's still relevant to the latest K-TERA build as well), but we won't get it for 4+ months.

    Only way to really fix this to give us "an equal voice" with the developers would be to unify all the global builds to be at the same time. Then our feedback would be current and directly actionable by the developers. Unfortunately, though, because of the complex third-party publishing model they use, I think it's really unlikely.

    (The other half of the issue is wanting EME to intervene directly to make changes to BHS's design, but that was discussed at length in some other threads recently, so won't repeat it here.)
  • is eme staff for tera trying to kill this game ?
  • seraphinushseraphinush ✭✭✭✭
    ssQ wrote: »
    On the other hand, Korean players get feedback on their suggestions that details what is being considered, what will be implemented, and what has been rejected.
    Fyi, as for player feedback and suggestions review in KR, they have a forum on the website (like this one) where they specifically post suggestions. this suggestion forums are packed with good and bad suggestions and what BHS does is sort of hand pick suggestions that they want to implement, and also suggestions that are high priority .. bug fixes that are hyped up by the community are also ones that make the high-priority list.
  • ssQ wrote: »
    On the other hand, Korean players get feedback on their suggestions that details what is being considered, what will be implemented, and what has been rejected.
    Fyi, as for player feedback and suggestions review in KR, they have a forum on the website (like this one) where they specifically post suggestions. this suggestion forums are packed with good and bad suggestions and what BHS does is sort of hand pick suggestions that they want to implement, and also suggestions that are high priority .. bug fixes that are hyped up by the community are also ones that make the high-priority list.

    They haven't mentioned making iexp actually mean something? or has it being ignored? Cause godda** I can't possibly believe people in Korea like the RNG that is the enchantment system.
  • DL7MMWLJ3WDL7MMWLJ3W ✭✭✭✭
    Even Koreans have pointed out so many bug fixes for classes and Bluehole keeps turning a blind eye towards it.

    So with that said, imagine providing feedback and reports on here, lol.

    But yeah to answer your title OP, "we know"

    That's why most of us given up and just accept the trash they bring us and whether it'll be managed or fixed in the late future or not.
  • we have been trying to get bhs to listen to us for years...as in more than 2 or 3 years now, and we keep hearing the same old thing about " we will pass it on ". don't hold your breath waiting on a response from bhs or eme telling us what bhs told them about our suggestions, cause it just wont happen.
  • seraphinushseraphinush ✭✭✭✭
    DL7MMWLJ3W wrote: »
    Even Koreans have pointed out so many bug fixes for classes and Bluehole keeps turning a blind eye towards it.

    So with that said, imagine providing feedback and reports on here, lol.

    But yeah to answer your title OP, "we know"

    That's why most of us given up and just accept the trash they bring us and whether it'll be managed or fixed in the late future or not.
    Exactly -- BHS hardly listens to player complains even with bug reports through KR support so it's very unlikely BHS will "listen" to NA suggestions and feedback. most likely they'll "listen" but turn a blind eye to complains for 4-months-old builds

    :shrug:
  • YamazukiYamazuki ✭✭✭✭✭
    DL7MMWLJ3W wrote: »
    Even Koreans have pointed out so many bug fixes for classes and Bluehole keeps turning a blind eye towards it.

    So with that said, imagine providing feedback and reports on here, lol.

    But yeah to answer your title OP, "we know"

    That's why most of us given up and just accept the trash they bring us and whether it'll be managed or fixed in the late future or not.
    Exactly -- BHS hardly listens to player complains even with bug reports through KR support so it's very unlikely BHS will "listen" to NA suggestions and feedback. most likely they'll "listen" but turn a blind eye to complains for 4-months-old builds

    :shrug:

    The issue just comes down to arrogance. Developers have a tendency of thinking they know everything, and what their player base says they want isn't what they want. The "You think you want it, but you don't", or "You want it, but you don't know you do yet".

    It's even worse for KR games, because many times KR studios always say KR is the superior market, and as such, they very rarely bother with any changes for NA other than when the game fails in KR. The other issue is they also aren't trying to develop the next big game. It's very rare for anyone to want to compete with the dominant game of the genre. They settle on selling a mediocre product and won't push further.

    This might all change with BHS's new company changes, supposedly they want a stronger global presence, but I don't see how they're going to accomplish that when there's 0 changes made for NA or Eu for Tera, their next game is using the same dated engine with nothing new to offer, and pubg has already been obliterated by Fortnite.
  • vkobevkobe ✭✭✭✭✭
    edited December 2018
    Yamazuki wrote: »
    The issue just comes down to arrogance. Developers have a tendency of thinking they know everything, and what their player base says they want isn't what they want. The "You think you want it, but you don't", or "You want it, but you don't know you do yet".

    current tera dev is not same dev from pre reaper release, i trust than tera dev from pre reaper release would listen us, current tera dev are just intern working in bhs to get experience for better job with microsoft or apple or google :3

    so i understand they dont listen us, they are only there for 6 months or one year before to start their true job in another big computer company :)

    they dont have this love from tera creator, tera is not their baby, so why would they care about the game ?
  • K2qrGM5.png
    Body is 10 characters too short.
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