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Incorrect Routing

Hello, my girlfriend is having ping issues with Tera, and I believe it's an issue with routing.
When there were experimental routing changes happening her ping was fine but when they were reverted, her ping shot up as well.

Is there anything she can do?
Tracing route to diag.enmasse.com [208.67.49.36]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.254
  2     5 ms     2 ms    11 ms  107.199.200.1
  3     1 ms     1 ms     1 ms  71.148.135.252
  4     *        *        *     Request timed out.
  5     2 ms     3 ms     3 ms  12.83.39.197
  6     7 ms     5 ms     7 ms  12.122.114.53
  7     5 ms     5 ms     5 ms  64.125.12.117
  8     5 ms     5 ms     5 ms  64.125.31.14
  9   411 ms   398 ms   390 ms  64.125.30.232
 10   411 ms   421 ms   435 ms  64.125.28.140
 11   103 ms     *      103 ms  64.125.31.218
 12   103 ms   107 ms   103 ms  64.125.29.18
 13   387 ms   377 ms   374 ms  64.125.30.243
 14    51 ms    51 ms    51 ms  64.125.30.133
 15   103 ms     *      103 ms  64.125.28.206
 16   104 ms   104 ms   104 ms  64.125.186.90
 17   364 ms   350 ms   362 ms  208.67.48.46
 18   349 ms   382 ms   355 ms  208.67.48.46
 19   350 ms   338 ms   343 ms  208.67.49.36

Trace complete.

Comments

  • i literally had the same exact problem
  • Late reply, but there were multiple reports of this last night on Discord as well. The San Jose Zayo node was misbehaving. It seems like it resolved itself in time, but it was definitely annoying for those impacted. Guess we'll have to see if it happens again tonight.
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