[TERA PC] Summersilk season is here! Pick up Summersilk Robes in the TERA store until August 3. Plus, earn a free Summersilk Robe in our leveling event: https://bit.ly/TERA_summersilk
[TERA Console] To celebrate the launch of the Awakening update, participate in the Awakening Leveling Event! Details: https://bit.ly/awkn_events
[TERA Console] The Awakening update (v84) is now live on all console servers! Read the patch notes here: https://bit.ly/v84notes

Support

What happen to the support page?
Unable to see open tickets nor ticket history.

Comments

  • No idea I just saw it also.
  • I think they changed something. I have sent a ticket properly though the look was changed.
  • CobaltDragonCobaltDragon admin
    edited March 2019
    The steps to continue on any Open / Unresolved Tickets from the Older System are located HERE.

    If you want a quick guide, here is what you need to know :

    If you've created any tickets using our old system and you wish to continue the discussion, you'll need to create a new support request. Please include the Ticket Number found in the subject line of your e-mail notification from the older Support Ticket that was submitted, and our Agents will be happy to pick up where the old Support Ticket left off.
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