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My character was removed

yesterday i started to play tera for the first time in a long time created a account logged in and created a character after that the server went into maintenance .

today i tried to login back and when i was in my character was gone , i tried to switch servers to see if it on the second server but it isnt.
But i tested out something my character is there becouse i cant create an new one with the same name sooo...

what can i do?

Comments

  • also in the server list i can see i have 1 character there
  • now found out that my account have elite status that i didnt buy 0.o whats going on here?
  • ExipheusExipheus Kazura (XB1 NA Lakan ) mod
    FNX74FFG3F wrote: »
    yesterday i started to play tera for the first time in a long time created a account logged in and created a character after that the server went into maintenance .

    today i tried to login back and when i was in my character was gone , i tried to switch servers to see if it on the second server but it isnt.
    But i tested out something my character is there becouse i cant create an new one with the same name sooo...

    what can i do?

    I recommend submitting a ticket explaining the situation to them: https://enmassehelp.zendesk.com/hc/en-us
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