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Just Changed Password Can't Log Into Support

JadedJayJadedJay
in TERA PC - General Discussion
So I have been away from Tera for a LONG time. I decided to come back because I simply spent too much on the game to abandon it.
I updated my email and changed my password. I REALLY want to change my public identity. I'm scared to even post here under this name in case certain people still play. But you have to go through support to get it changed... and support won't accept my new password no matter how many times I change it. Nor will it send the new password email to my new email if I try to change it through the support error. Yes I confirmed my new email.
So I don't know what to do...

Comments

  • counterpointcounterpoint mod
    If you look on the password reset page here:
    https://account.enmasse.com/users/password_reset

    They have a link for contacting support on the bottom of that page with an email address for this sort of situation. I would try contacting support that way at least to get access to your account again, and also your public identity at the same time.
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