[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until service is transferred. Stay tuned for more information.
[TERA Console] The Grotto of Lost Souls update (v85) is now live! Read the patch notes here: https://bit.ly/TERACon_v85
[TERA PC] The 64-bit update (v97) is now live. Check out all the changes delivered on August 11 here: https://bit.ly/tera64_patchnotes
[TERA PC & CONSOLE] Summerfest Part 2: The Beach Bash is on from August 11 until September 1! Participate in event activities to earn tokens redeemable for costumes, consumables, mounts, and more! Details: https://bit.ly/tera_sf20
Comments
Now hear this, now hear this... lol
So the good news is that they figured out the craziness that was causing it to not work. They have to recreate the events yet again, and as they do it'll start working, but they strongly recommend people wait until the events are 100% recreated to get consistent results. I recommend waiting until around 6pm PDT (01:00 UTC) but will post once I get an all-clear. (We ran some tests on the live servers and this new method appears to work, but it's not fully working yet, so hold off if you can.)
Thats nice. Thank you, Counterpoint!
Okay, @CobaltDragon got everything re-created a third time, and this time it all seems to be working. We tested new characters up to level 12 so far, and so far so good on both servers. There should be a post soon about contacting support for any missing rewards you should have earned since earlier today, but it's basically what I mentioned earlier.
Just to close out this issue, the official EME post regarding the issue and the direction to contact support regarding missed rewards can be found here:
https://forums.enmasse.com/tera/discussion/32401/notice-all-classes-leveling-event-issues#latest
It seems that some people were subject to a misunderstanding regarding this and may have gotten their ticket closed prematurely about this issue, so if this happened to you please re-open your ticket or create a follow-up ticket, referring to the above-linked post to clear up the misunderstanding. (Again, this assumes that you qualify based on the rules I explained earlier -- within the time period, and once per reward tier, per class, per server.)
Everything seems to be working just fine now. I leveled up a character from 40 to 65 last night and she got everything through the mail!