[Console] TERA Maintenance Updates

CURRENT MAINTENANCE

Maintenance 2020/3/30 (Mon)

Maintenance is scheduled for Monday, March 30 at 7:00 p.m. PT (March 31 at 2:00 UTC), and will take approximately 3 hours. During tonight's maintenance, we will be delivering the latest update for TERA Console! With this update, we willl re-open the fan-favorite dungeon Manglemire and add a new quest system called "Bounty Hunt." Patch notes in English, French, and German are available here.

Updates

  • 5:50 p.m. - Posted revision to maintenance start time. We had previously stated that maintenance would begin at 6:00 p.m. PT, when in fact it is scheduled to start at 7:00 p.m. PT.
  • 7:00 p.m. - We have entered maintenance.
  • 8:50 p.m. - Maintenance has concluded for PS4. Maintenance for Xbox One is still in progress.
  • 9:50 p.m. - Maintenance for Xbox One has been extended for an additional hour. We apologize for the inconvenience.
  • 11:00 p.m. - Maintenance for Xbox One remains ongoing. (PS4 maintenance has concluded.)
  • 12:50 a.m. - At this time, Xbox servers remain unavailable. We believe we have determined the nature of the issue, and a fix should be available in the coming hours.
  • 11:50 a.m. - We have published a new update for Xbox One that resolves the issue that arose. Xbox One players can now download the new update and log in to servers. This concludes this maintenance for console. Thank you all very much for your patience and understanding during the extended down time.
  • 1:00 p.m. - All Xbox One players who log in between now and April 6 at 10:00 a.m. PT will be credited 3 free days of elite status as compensation for the extended outage.

Comments

  • BearShoesBearShoes ✭✭✭
    edited November 2019

    Maintenance 11/4 (Hotfix)

    We will be experiencing a server maintenance on 11/4 at 6pm PST, and have an expected downtime of 3 hours. During this time, we will be doing a hotfix, and as such no additional content is being added at this time.

    Thank you for your patience and understanding!

    Updates

    • 6:00pm - Maintenance has begun.
    • 7:00pm - Maintenance is now complete!
  • BearShoesBearShoes ✭✭✭
    edited November 2019

    Maintenance 11/18

    We will be experiencing a server maintenance on 11/18 at 6pm PST, and have an expected downtime of 3 hours. During this time, we will be having a standard maintenance, and as such no additional content will be added.

    Additionally, an exploit was discovered that was negatively affecting the dungeon leaderboards, and as such the dungeon leaderboards will be experiencing a full reset during this time. The season will resume as normal, and players will immediately be able to place on the dungeon leaderboards once maintenance is complete. Rewards are NOT BEING SENT OUT AT THIS TIME, as this is not the end of the season.

    We appreciate your cooperation and understanding!

    Updates

    • 6:00pm - Maintenance has begun.
    • 7:12pm - Maintenance is now complete. Thank you for your patience!
  • BearShoesBearShoes ✭✭✭
    edited December 2019

    Maintenance 12/16

    We will be experiencing a maintenance on 12/16 at 6pm PST, and have an expected downtime of 3 hours. During this time, we will be releasing the v80 patch.

    We appreciate your patience and understanding!

    Updates

    • 6:00pm - Maintenance begins.
    • 9:00pm - Maintenance has been extended by 1 hour, with a new end time of 10pm. Thank you for your patience.
    • 9:35pm - Maintenance is now complete. Thank you for your understanding!
  • BearShoesBearShoes ✭✭✭
    edited December 2019

    Maintenance 12/17

    We will be experiencing a maintenance on EU and JP servers on 12/17 at 6pm PST, and have an expected downtime of 3 hours. During this time, we will be deploying a hotfix to directly address an issue concerning the WinTERA Battleground. As such, no additional content will be added at this time.

    We appreciate your patience and understanding!

    Updates

    • 6:00pm - Maintenance begins.
    • 7:01pm - Maintenance is complete. Thank you!
  • BearShoesBearShoes ✭✭✭
    edited December 2019

    Maintenance 12/19 (Emergency)

    There will be an emergency maintenance tonight (from 6 – 8 p.m. PST) to address a bug allowing players who collected a Keening Dawn mote and then entered the Pit of Petrax to complete the dungeon with faster-than-normal times, invalidating the results of the leaderboard.

    During the maintenance, we will reset the Pit of Petrax leaderboard and make changes to the motes. The reset is necessary to clear the bogus times, as simply removing the character and their completion time from the leaderboard would “block” those positions after removal, preventing players who had completed the dungeon legitimately from earning those spots.

    We apologize for any inconvenience and will be sending a compensation package to your Parcel Post consisting of:

    • [Event] Toybox Key ×3
    • Wintera Token × 20
    • Elite Crafter’s Cure × 1

    Thank you for your patience and understanding.

    Updates

    • 6:00pm - Maintenance started.
    • 6:38pm - Maintenance is now complete. Thank you!
  • BearShoesBearShoes ✭✭✭
    edited January 3

    Maintenance 01/02

    We will be experiencing a maintenance on all servers on 01/02 at 6pm PST (2:00 UTC), and have an expected downtime of 3 hours. During this maintenance, we will be doing a standard server restart, and as such there is no additional content being added at this time.

    Thank you for your patience and understanding!

    Updates

    • 6:00pm - Maintenance has begun.
    • 6:55pm - Maintenance is complete!
  • BearShoesBearShoes ✭✭✭
    edited January 23

    Maintenance 1/22 (SERVER RESTART)

    We will be entering into a brief maintenance downtime tonight at 6pm PST to enact a server restart, and have an expected downtime of 1 hour. As this is a standard server restart, there is no additional content being published at this time.

    Thank you for your patience and understanding!

    Updates

    • 6:00pm - Maintenance has begun.
    • 6:23pm - Maintenance is complete! Thank you!
  • BearShoesBearShoes ✭✭✭
    edited January 28

    Maintenance 1/27

    We will be experiencing a maintenance on all servers on 01/27 at 6pm PST (2:00 UTC), and have an expected downtime of 3 hours. During this maintenance, we will be adding the Popori Brawler Update, after which players will be able to take advantage of it's multiple features, including creation of the Brawler Class for the Popori race.

    Thank you for your patience and understanding!

    Updates

    • 6:00pm - Maintenance has begun.
    • 8:00pm - Maintenance is now complete! Thank you for your patience!
  • edited February 4

    Maintenance 2/3

    We will be experiencing a maintenance on all servers on February 3 at 6:00 pm PT (February 4 at 2:00 UTC), and have an expected downtime of 3 hours. During this maintenance, we will be resolving an issue where the reward (Marrow Brooch) was not delivering for the quest "Requiem for a Dragon," ending the current Strongbox Jackpot event, and removing the item "Celebration Token" from all servers.

    Thank you for your patience and understanding!

    Updates

    • 6:00pm - Maintenance has begun.
    • 6:45pm - Maintenance is now complete.
  • BearShoesBearShoes ✭✭✭
    edited February 19

    Maintenance 2/18

    We will be entering into a maintenance on all servers on 2/18 at 6:00pm PST (2/19 at 2:00 UTC), and have an expected downtime of 1 hour. During this time, we will be releasing a hotfix that will help to resolve client crash issues. As such, no additional content will be added at this time.

    We appreciate your patience and understanding!

    Updates

    • 6:00pm - Maintenance has begun.
    • 7:00pm - Maintenance is now complete. Thank you for your patience!
  • BearShoesBearShoes ✭✭✭
    edited February 25

    Maintenance 2/24

    We will be entering into a maintenance on all servers on 2/24 at 6:00pm PST (2/25 at 2:00 UTC), and have an expected downtime of 3 hours. During this time, we will be doing a standard server maintenance, and as such no additional content will be added at this time.

    We appreciate your patience and understanding!

    Updates

    • 6:00pm - Maintenance has begun.
    • 8:42pm - Maintenance has been extended an additional 30 minutes, with a new end time of 9:30pm.
    • 9:23pm - Maintenance is now complete!
  • edited March 3

    Maintenance 3/2

    We will be entering into a maintenance on all servers on March 2 at 6:00 p.m. PST (March 3 at 2:00 UTC), and have an expected downtime of 3 hours. During this time, we will be delivering the latest update, Forsaken Souls!

    Please note that Meldita server (PlayStation Europe) will be excluded from this maintenance, as the update has already been delivered.

    Updates

    • 12:07 p.m. PST - We've identified a potential issue with the new Forsaken Island dungeon. As such, when the update goes live today, the new dungeon will be disabled. We will make an announcement as soon as we have confirmed the date when the Forsaken Island will be opening. We apologize for the delay and thank you for understanding.
    • 5:55 p.m. PST - Maintenance will begin in 5 minutes.
    • 6:00 p.m. PST - Maintenance has begun.
    • 7:20 p.m. PST - Maintenance has concluded.
  • edited March 31

    Maintenance 2020/3/30 (Mon)

    Maintenance is scheduled for Monday, March 30 at 7:00 p.m. PT (March 31 at 2:00 UTC), and will take approximately 3 hours. During tonight's maintenance, we will be delivering the latest update for TERA Console! With this update, we willl re-open the fan-favorite dungeon Manglemire and add a new quest system called "Bounty Hunt." Patch notes in English, French, and German are available here.

    Updates

    • 5:50 p.m. - Posted revision to maintenance start time. We had previously stated that maintenance would begin at 6:00 p.m. PT, when in fact it is scheduled to start at 7:00 p.m. PT.
    • 7:00 p.m. - We have entered maintenance.
    • 8:50 p.m. - Maintenance has concluded for PS4. Maintenance for Xbox One is still in progress.
    • 9:50 p.m. - Maintenance for Xbox One has been extended for an additional hour. We apologize for the inconvenience.
    • 11:00 p.m. - Maintenance for Xbox One remains ongoing. (PS4 maintenance has concluded.)
    • 12:50 a.m. - At this time, Xbox servers remain unavailable. We believe we have determined the nature of the issue, and a fix should be available in the coming hours.
    • 11:50 a.m. - We have published a new update for Xbox One that resolves the issue that arose. Xbox One players can now download the new update and log in to servers. This concludes this maintenance for console. Thank you all very much for your patience and understanding during the extended down time.
  • Maintenance 04/01

    We will be entering a maintenance downtime on 04/01 at 8:00 a.m. PDT for approximately 1 hour.
    This will resolve an issue with brooch materials.

    Thank you for your patience and understanding!

This discussion has been closed.