Constructive feedback from a returning whale.
I'm honestly really sad to see how much the playerbase has diminished, when this game has so much potential (but i sadly can't say I'm surprised)
A friend of mine recently convinced me to return to tera, and while I still LOVE the live action combat and the world design... there are many things that make me want to drop it again. I had previously spent over $5k on this game, and quit it a few years ago because of issues that are still present now. I really enjoy this game, and wouldn't mind spending money again, but there are some things you guys need to change before I consider parking my wallet in TERA again.
Suggestions to benefit both eme/krafton & players:
1) Get rid of the adventure coin BS...This immediately made me want to quit, right as I was returning. This will honestly, push away the small player base interest which barely exists anymore. When the interest diminishes, the twitch/youtube viewers also diminish, content creators move onto different games, and whales move onto other games (it's what started happening back before you mass-merged a bunch of servers)
- Content creating is already a nightmare. So you REALLY want a large group of non-paying players, if you also want to increase your whale population (think of the bell curve). Which means that the more you make casual & f2p players interested, the more whales will also be interested, and the better it will be for your game in the longterm
2) Make player housing, and create cosmetics/furniture for it. You can monetize this, and make easy profit...
3) Bring back skycastles, and allow guilds to decorate its interior with their own decorations (donated P2W decos, event decos, PVP/PVE trophies, etc)
4) Bring back all the dungeons that you got rid of recently; there's barely anything for un-geared/new/returning players to run.
- If i'm a whale, and I can't even run dungeons to prepare for more difficult content (or increase my gear level) then i'm not even able to enjoy the experience of progressing. If I can't enjoy the progression experience, then I have no incentive to spend money on this game. Why? Because I wouldn't spend money on a game that I'm having difficulty enjoying. I'm pretty sure there's at least five thousand other players who can resonate with my feelings on this--or more, when you still had a large playerbase.
5) Get better servers. Just get better servers... You don't want people to feel like they're playing a ghetto version of final fantasy, right? Then please work on getting better servers. Or try amazon solutions.
Now finally, something that might not help the *SHORT TERM* profit, but will definitely help extend the life of the game for another 5-10 years
Feedback for the long-term:
The reason I originally quit 3-4 years ago, despite dumping around $5k on this game, is because your monetization model makes the things we spend money on, useless.
- You buy 16 crit underwear? now there's 26 CF underwear... ( and there's also new underwear for magic/phys amp)
- You get a hp/mp regen mount? now there's a dragon buff mount.
- You get a cute hello kitty pet? Now there's these ANNOYING companions, that you can't even properly upgrade.
There's no incentive to keep spending money on a game that makes your purchases useless. Even though I had spent over $5k on the game, your business model had essentially made my ingame purchases worthless. (except for the cool outfits)
Making player purchases worthless, basically means that the future value of anything else we might buy is essentially worth $0. So I have no reason keep spending when anything i'd buy would retain no value. My friends weren't playing anymore, and I had no "buyer's guilt" to keep playing, when I had already lost all the value of what I had spent. That's why I had quit, and that's why people will continue to quit.
There's a reason why TERA hasn't become a massive game, despite it's amazing potential. Your monetization team needs to focus on long-term, massive growth... rather than its current short-term goals, which will result in the further degradation of your game & company's success. This near-sightedness has been destroying your game, because it's destroying the time+money+interest of its players. You forget that your main lifeline, are the people who play the game, and might actually purchase your products. So you shouldn't be removing value from our purchases, if you want us to keep spending money on the game. It should be basic knowledge; This isn't a car dealership, or a cellphone company.
[filtered], even cellphone/car companies will wait a year before slightly upgrading their existing product, or 2-4 before releasing something entirely new & better. You didn't even allow us that much time to enjoy what we had, back when I played. (barely allowed 6 months)