[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until service is transferred. Stay tuned for more information.
[TERA Console] The Grotto of Lost Souls update (v85) is now live! Read the patch notes here: https://bit.ly/TERACon_v85
[TERA PC] The 64-bit update (v97) is now live. Check out all the changes delivered on August 11 here: https://bit.ly/tera64_patchnotes
[TERA PC & CONSOLE] Summerfest Part 2: The Beach Bash is on from August 11 until September 1! Participate in event activities to earn tokens redeemable for costumes, consumables, mounts, and more! Details: https://bit.ly/tera_sf20
With Eme closing, will TERA be handed off to another company?
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According to you, if that stat reflects all the regions of only people connected by steam, then the global churn numbers are higher, which means that the 64-bit update has negatively affected the already small population that already existed only in NA..
This line of thinking is counter intuitive, and is the opposite of logical (just because Steam has lost some does not mean you can draw the conclusion that it would be equal or greater on a larger scale). Also consider your data; The peak steam community began to fall to 1k before the patch, adding also that Steam only shows a 7% loss in playtime.
These numbers still mean nothing to the larger scene.
The people believe what they want to believe ..
and there is a reality and it is the Enmasse is broked and that happens when a business is not profitable.. simple
also I dont see other companies fighting to acquire Tera ...
something similar happened with the FPS Crytek Warface
Gameforge hates sharing. I dunno how they do it, but they always seem to get special treatment for the licenses they purchase. When they published 4Story on the European market, they also decided to bring it for the North American audiences under a different name (Gates of Andaron). They did this AFTER the official publisher and developer (Zemi Interactive) had released their version of the game on that same market. So, we had two companies competing for the exact same game on the same region. It was ludicrous, and both shut down eventually.
Let's not forget the drama they started once TERA hit Steam and how they threatened En Masse for it.
Steam doesn't count because not a lot of us are using Steam to play TERA
so how many players are playing for the launcher?
5000 or 10,000 player?
said that there is a player for the launcher and hoping that people believe that there are many players, I think this only works in the dream world ......
I think that any "normal" person would give more importance to the amount of player "shown steam" than some people just saying "that has player by launcher" without showing the amount of player.....
Exactly that is my point
people always give their opinion from a subjective point of view, but they do not show data, their percessions are above reality, just because they want to believe it
objectivity over emotionality, if it can't be demonstrated with objective data from official sources (and Steam is one of those sources), then what you think doesn't matter.
If someone can show from another source that millions of users connect from the tera launcher, it is perfect
Also no one says that Steam represents the entire population that enters tera, but it can give a slight idea of where the shots are going
I'll play tera until I am the last person playing if I have to xD
This is why I can't take anything you say seriously... because previously you stated;
Which is exactly the opposite of what you're saying now. You've drawn a conclusion based on the small sample size that is the Steam based community. Objective? No. You've made a subjective statement here based on no data at all. Add also, it's an illogical statement as well.
Please stop stirring the pot for amusement. Thank you.
Speculation really doesn't accomplish anything. We won't know what is going to happen until it happens. We can expect things to happen as promised or predicted, but we can't really know until things happen.
This could be a good thing if a new company decides to provide some support for Tera on Windows 7 despite it not meeting the minimum requirements. If a new company works to quickly fix the problems with the 64-bit version, it could even result in more players rather than less.
The same thing is true with the store and a premium subscription like Elite. Those could actually end up being better. Things that were removed from the store could reappear, and prices could change. In some cases, prices could be lower.
I'm very new to Tera and have been playing for about 12 months. I think that the game is fun to play and can attract new players along with keeping existing players. The question is whether there will be enough to convince a company to continue operating it.
The marketing and pricing decisions will also have an effect on how willing people are to spend money on the game. A big mistake that some companies make is to replace revenue from losing players or store purchasers by raising prices. That drives away more existing players and still doesn't make up for the lost revenue. Its better to find out why players are leaving and why new players are attracted to the game. At least that bases decisions on some information rather than trial and error.
I've followed some games through three different companies and still enjoyed the games despite each company having its own set of different problems. I've found that it is the player community that can make up for a lot of deficiencies in a company or the games. The best thing that we can all do for now is keep a positive attitude and keep participating. It won't hurt to keep having fun.
Last I checked, Minea is traveling the world and chilling with family. Tonka works in IT, or did. He also seems to be largely into Classic WoW and other mainstream affairs right now.
Right now there's a bug in the Steam implementation that is causing people to get an error, so we have been telling people for the last week to start the game directly from the launcher. This will likely explain the marked drop-off on Steam charts when the 64-bit patch happened, and doesn't necessary correlate to the actual player count.
It's not "simple" though -- EME's business isn't just supporting TERA, it's being a third-party publisher and platform to manage other developers' games. All the live service games they are currently supporting are going to remain running, and if they weren't profitable they'd be shut down. So there's a difference between games like TERA being profitable enough to keep running/managing, and attracting enough new business to sustain being a third-party publisher. If anything, this decision likely has a lot more to do with the failure of the platform strategy with the tie-in games (Dark Crystal, Stranger Things) which resulted in the CEO being fired, which comes after the previous failed attempt to branch off into mobile (Fruit Attacks, etc.) which cost the previous CEO. Basically, it isn't a question of whether BHS can afford to keep TERA NA running, it's whether there's a business justification for Krafton to operate a third-party publisher in this market. In this era when most developers can just self-publish, the answer is most-likely (and apparently) no. It doesn't mean TERA isn't profitable enough on its own to support keeping it going, but Krafton doesn't need the company "En Masse" to do that.
Gonna preface this with what others have already said: that I hope the staff find work elsewhere, since now is not a good time to be unemployed. Good luck in your future endeavors, and stay healthy and safe.
I decided to revisit this forum when I heard the news. Sure enough, it was posted on Facebook and Discord before it was shared here, which just says it all really. There was a time when this company represented a gold standard for how to handle MMOs for me. Their cash shop was fair and varied, their customer support was on point, their community manager existed and played the game and wasn't an asshoIe. I don't know what changed. I'm trying to keep those good memories at the forefront, because after Tonka left all I have are a lot of really unpleasant memories:
I remember a couple of years ago when I and others noted that the game seemed to be experiencing a dip in its population, and an EME rep responded (https://i.imgur.com/xciNpK8.jpg; pictured is 2pm on a weekend with a queue not popping as a tank, and an empty LFG in the background, juxtaposed against an EME rep calling players liars for pointing out the state of the game) to call us all liars, mocked us as "armchair data scientists," and then smeared us in front of other players. I remember another time when I criticized the game and got shadowbanned for a week; all my messages were posting on my end but were invisible to others, and my entire posting history was hidden.
I remember when they extended the first true ranked season by a week, with zero notice, on the day it was supposed to end. People stayed up all night to preserve their rank before the first season ended so they could guarantee their rewards. When they found out they'd have to keep it up for another week, they were mad and asked why it didn't end on the schedule we'd been promised all month, and I remember very specifically that EME gaslit their community and lied hard, saying the real end date had always been a week later even when the true end date was printed in-game for anyone to see. (https://i.imgur.com/fb7Le4J.png; you cannot see it in the image, but this was of course taken on the ninth of august. here is the thread too [https://forums.enmasse.com/tera/discussion/comment/254741])
I remember when one flubbed event from Spacecats led to like 4 years of events being absolute garbage. I remember a nonstop deluge of do-nothing "community managers" who didn't even try to understand the game they were paid to be a part of. I remember livestreams where the CM couldn't even get the game to start. I remember when they made these brand new sparkly forums and then straight up abandoned it in favor of discord and facebook, leaving community volunteers in charge of relaying information from the discord for free.
I remember when EME went so hard after the modders fixing their broken game that they alienated a good chunk of players and lost them all to gameforge. I remember when EME smeared those modders and painted the entire group as bad apples, while lying about the existence of people in the community who came forward and offered to help with the game's problems. I remember writing about EME's stupid decision to DMCA specific modders on github and how it would have ripple effects that would ultimately decimate their game's popularity (https://forums.enmasse.com/tera/discussion/comment/261519#Comment_261519) and in the long run I was right; the few people I know who still play this game, opt for Gameforge. Now that EME's dead, guess who people want to take up the mantle? Gameforge.
On a human level, I hope you all can find new jobs and have money saved. But beyond that, EME has been a failure of a publisher for years and this has been a long time coming. Tera was their flagship title and they ignored its community at best or were openly hostile at worst. In the few ways a publisher can impact a player's experience in a game, you've dropped the ball repeatedly and have been averse to criticism. You don't deserve this game and you haven't for years. Goodbye.
edit: Also, you're delusional if you think the replacement will be any better. Krafton will probably set up a skeleton crewed shell company for this game.
Since it probably doesn't matter much anymore, might as well say this...
IMO he had a bad habit of saying things he shouldn't (certainly in ways he shouldn't), but at the same time I will say that it's not like I don't entirely understand why he and some other staff got frustrated. In all my years on this forum, the amount of accusations, lies, twisted-truths, personal attacks, etc. these people were subjected to was pretty astronomical. The prevailing attitude was always "you guys are incompetent" even though people didn't actually see all the facts, know the situation they're in, understand the constraints they have to live with, appreciate the things they are being forbidden from doing and saying, and so on. Sometimes I think people forgot that there were actually people on the other end who were trying to do their best in difficult circumstances. He shouldn't have taken that attitude, obviously, even if the data he had access to agreed with his point. But yeah... it's not like I don't understand the pent-up anger that can build up. People on this forum had a bad habit of dishing out unlimited bile towards the staff, but as soon as they got a little bit of "bite" back, act entirely indignant about it and meme about it endlessly. And heaven forbid they make a mistake or situations change since an original statement, or something they hoped to do didn't work out as planned, because people just continue to crucify them months/years later -- never forgive, never forget.
And, for what it's worth, it would be really enlightening for people if moderation infractions were done in public so people could see the context that results in action taken. There is always another side to the story. This forum was always packed to the gills with "criticism."
This was never "gaslighting" or a "lie" at all. It's the fact that the in-game display was different than the schedule the staff had internally and the staff didn't realize the in-game text was wrong. To them the intention had always been to do it with maintenance. But in-game it showed the wrong date and they didn't realize that at first. Obviously the communication should have been better, but to call this "gaslighting" and a "lie" and continue to call them out on it years later is exactly the kind of thing I was talking about above. And yeah, incidentally, this accusatory call out is actually the kind of thing that could result in moderation action.
The problem with your post is that you separate out your comments on a "human level" and then attack specific actions these same individual humans took that you're still mad about as if it's a long record of collective malfeasance. Why don't you think of each individual incident on a "human level" too and try to think of things from their point of view? Do you really think seandynamite would lie about the data, even if his tone in that post was bad and it didn't change the issue that person faced? Do you really think CobaltDragon was lying or "gaslighting" about the date they internally believed the season would change, even if the in-game display was in fact wrong? Do you really think the so-called "do-nothing community managers" deserve this kind of call-out just because they didn't meet your standard for game knowledge? And is it really fair to say, with all the benefit of hindsight about all the issues that resulted since, that EME was wrong about the "bad apples" even if the "good apples" also existed? I can say from personal first-hand experience: every single one of these situations had a lot more "grey area" where there were points and faults on all sides, and this polarized way of addressing issues -- which you continue to lay on here as your final farewell -- never did anything to improve the relationship between staff and community. A large part of the reason the staff decided to largely-abandon these forums is because it meant constantly dealing with arguments like this under the guise of "criticism" (and then people act like their "criticism" is what gets them banned). This is such a "poisoned well" way of dealing with disagreements; it completely alienates and ostracizes the other side of the issue to rile people up and gain cheap points from fellow bitter/disgruntled people with axes to grind. I think we need to be better. I don't think anyone affected will take your "well-wishes" sincerely when you cushion it with these sorts of one-sided accusations as a "parting shot."