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impossible to play :(, and support won't answer me :(

MissBarbieMissBarbie
in New & Returning Player Help
hello guyz!

here's my problem, i could play perfectly well few weeks ago, and then i had a small problem on my comp which didn't work for a few days and when i got it cleared and wanted to go back to tera, boom it ALWAYS crashes before even be started.

so i sent a ticket to the support, no answer

few days later i thought "ok i did everything they suggested on the report bug thingy but it didn't work so i'm just going to delete and reinstall"

which i did!

and now it works. only on my reroll, my main character crashes on the chargement page.... so i updated my ticket. it's been more than a week and they still don't answer. double you - tee - eff?
i don't know it's really weird to me, do you guyz have/had the same problem and can you usually get help from the support? :(

i wanna play T_T

thank you all!

Comments

  • MasiocetoMasioceto ✭
    It says on the support page that answer time is 7-14 days. Don't expect quick replies.
  • MissBarbieMissBarbie ✭
    oh thank you i didn't see that xD well it's indeed really really long..................................
  • RinariRinari ✭
    I had some issues with the game when I downloaded with Happy Cloud, uninstalled and reinstalled with full direct download and it prompted me to install some components with C++ and stuff which solved the problem
  • ChrisehChriseh ✭✭✭
    If Rinari's idea doesn't work, then it's likely your character is bugged and needs to be moved. Especially if it's the only character on your account to be experiencing the issue.

    I know it sucks, but you'll have to be patient and wait for a ticket response. :anguished:
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