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TERA Crashes Whole PC

KaasahthurKaasahthur
in TERA PC - General Discussion
Hello,

So, sometimes when I start TERA and am about to load the character screen it crashes my entire PC and the same thing just happened when trying to switch characters. I have no idea what could be causing it and it just started happening in the past week or two.

Thanks for any help!

P.S. I do have a support ticket in, but giving 7-14 day response time I figured I'd see what kind of ideas the community might have!

Comments

  • StarbuzzStarbuzz ✭✭✭
    Computer specs? What is your computer saying when it crashes? Do you get the blue screen?
  • KaasahthurKaasahthur ✭✭
    i7-4770
    GTX 980ti
    16GB RAM
    Tera is on a 1TB HDD
    OS is on 120GB SSD
    And it says nothing it just restarts.
  • ShigatsuShigatsu ✭
    edited June 2016
    I was having similar problems a few weeks ago and it turned out to be a faulty psu not providing proper power. Check your windows event viewer and see if it shows a Kernel-power 41 under critical events.

    If it's the same as mine then it should look something like this: http://screencast.com/t/fnF6davXQme
  • SpacecatsSpacecats ✭✭✭✭✭
    Those specs are pretty good. You should definitely be able to run TERA without issue. I'd suggest putting in a customer support ticket to get this resolved. The CS crew is pretty experienced when it comes to troubleshooting this kind of stuff: http://support.enmasse.com/tera/tickets/submit

This discussion has been closed.