Player Council ACTIVATE!

Ilythien · July 2016

Congrats and thanks to the Council.

Sinastria · July 2016

Good luck guys, and don't fear the rains of salt!

NarcissaEvo · July 2016

is this a joke? placebo anyone?

Endeva · July 2016

NarcissaEvo wrote: »

is this a joke? placebo anyone?

You're a placebo!

AnonShadow · July 2016

counterpoint wrote: »

AnonShadow wrote: »

Does the council help in conveying messages to the TERA developers? Because we players have been posting several posts about lag spikes. It is not just one player but several if you go browse the forum. Me, included have been experiencing these lag spikes making dungeons unplayable...and from the forums responses, it seems the developers are ignoring the issues raised by players. Is this how they should do things?

The issue with lag spikes is that it isn't typically directly within EME's control. 95% of the time, the problem is in the route on the way to the server -- somewhere between your ISP and EME's server hosting provider. And because of that, there's really not much EME can do to stop it. The best thing you could do would be to state your ISP and general location, and maybe check your traceroute, as described in the second half of this support note. If it's a problem that happens consistently, I would send in a Support Ticket. (The Player Council only reports to the Community Team, so we can't really relay messages to the Server Ops team or anything.)

When there's server-based problems that are causing lag, you'd see a veritable flood of complaints here from dozens/hundreds of people. That's typically when you know that it's either some major networking meltdown in Chicago, or the actual servers themselves. And those issues, being pervasive, are the easy ones to solve (and often solved quickly). But unfortunately, what you're talking about sounds like routing problems that are much harder to solve.

But before the Ninja patch arrives, my ping sits around 200+ms - 250+ms. After this ninja patch, my ping latency increased to 275ms(best I have ever seen) - 370ms, sometimes spiking up to 1500+ms, and this problem has never occurred for me before this patch. My internet, I can say it's fine, I have no lag problems with other online games and videos in Youtube....

counterpoint · July 2016

AnonShadow wrote: »

counterpoint wrote: »

AnonShadow wrote: »

Does the council help in conveying messages to the TERA developers? Because we players have been posting several posts about lag spikes. It is not just one player but several if you go browse the forum. Me, included have been experiencing these lag spikes making dungeons unplayable...and from the forums responses, it seems the developers are ignoring the issues raised by players. Is this how they should do things?

The issue with lag spikes is that it isn't typically directly within EME's control. 95% of the time, the problem is in the route on the way to the server -- somewhere between your ISP and EME's server hosting provider. And because of that, there's really not much EME can do to stop it. The best thing you could do would be to state your ISP and general location, and maybe check your traceroute, as described in the second half of this support note. If it's a problem that happens consistently, I would send in a Support Ticket. (The Player Council only reports to the Community Team, so we can't really relay messages to the Server Ops team or anything.)

When there's server-based problems that are causing lag, you'd see a veritable flood of complaints here from dozens/hundreds of people. That's typically when you know that it's either some major networking meltdown in Chicago, or the actual servers themselves. And those issues, being pervasive, are the easy ones to solve (and often solved quickly). But unfortunately, what you're talking about sounds like routing problems that are much harder to solve.

But before the Ninja patch arrives, my ping sits around 200+ms - 250+ms. After this ninja patch, my ping latency increased to 275ms(best I have ever seen) - 370ms, sometimes spiking up to 1500+ms, and this problem has never occurred for me before this patch. My internet, I can say it's fine, I have no lag problems with other online games and videos in Youtube....

Yeah, it's most likely because the other things you're doing online don't take you down the same path to servers in the same location that EME's servers are. If the servers themselves were spiking like that (it has happened occasionally), or if this was something in the patch itself that affected everyone, you'd see massive complaints on the forum from hundreds of people all having the same symptoms.

I guess it's sort of like... you get into work late one day because traffic on the way in was horrible, and your boss asks you why you're late. When you tell them that traffic was bad, they look out the window, see no traffic, and say "it doesn't look like traffic's that bad, and everyone else got here on time." It's actually because you live on the west end of the city that's under massive construction, but your co-workers live on the east end. Even though everyone's traveling to the same location, they all took different routes to get there, and it just so happens that all the options you had were congested. The boss looking out the window doesn't tell them anything about the traffic along your particular route into work.

Anyway, best thing to do, as I said, is try to check the traceroute as explained in the support note and send in a support ticket with what you find just in case there's any sort of pattern with other people from the same area as you so they can forward it on to their hosting provider.

seraphinush · July 2016

Congratulations guys. i wish you all the best as contributors to the council- i recognized a few people from their activity on the forums so i think we'll have some progress here now haha. if i get a chance to stay more active myself, i'll maybe apply for future recruitment- the team seems quite appealing to join...!

Cheers

seraphinush
- Archer
- Ascension Valley

Player Council ACTIVATE!

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