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Help? Authentication Service error/User Authentication failed

AlexaraAlexara
edited July 2016 in New & Returning Player Help
Hello! I am a new player, who just signed up today. Before I move on, I live in the United States, New York - - so I do not think it's a question of region.

I've been getting the User Authentication failed when trying to launch the game, which I find odd, as this is the first account I've ever made for En Masse. Not only that, but I cannot edit my nickname, or anything really under account settings on the actual website. Yes, I did verify my e-mail. I tried submitting a ticket, but got the Authentication Service error.. error.

Is this just an issue in general or...?

Comments

  • ShikineShikine ✭✭✭✭
    There is 2 related support threads Link1 Link2

    But I would say you should try to acccess your account from a different PC or first a different browser.
  • SaphirKanzakiSaphirKanzaki ✭✭✭✭
    There's one thing missing in the officials.

    If your firewall blocks Tera, you also get exactly this message. Also if you use a proxy that blocks the Tera servers, it's the same.
    Keep in mind that for some (older?) routers the Tera ports need to opened.

    http://support.enmasse.com/tera/port-10001-is-required-to-access-tera-servers
  • AlexaraAlexara ✭
    I figured out that it was Raptr that was the problem. I never gave it any thought because I never have it open up front, but once I uninstalled it (I never, ever use it), lo and behold, Tera works. I didn't think that Raptr could have the ability to set up a proxy, but I guess somehow it did for me.

    Thanks guys. :)
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