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Gm some online need help with my elite status

it is possible that the elite status is disabled if I have it active until June, because they use vouchers elite, 3 months, and the page says the June date that should renew, and it causes me trouble, I need help.

[img]<a href='http://www.subirimagenes.com/privadas-elite-2367245.html'><img src='http://s2.subirimagenes.com/privadas/previo/thump_2367245elite.jpg' alt='subir imagenes' border='0'></a>[/img]


  • YamazukiYamazuki ✭✭✭✭✭
    Are you trying to say your Elite isn't working? If so, have you tried restarting Tera?

  • if you already restarted, appears on page me active, but in the game no
  • YamazukiYamazuki ✭✭✭✭✭
    Well, if it didn't work, then there might be a problem, which seems they're aware of it:
  • MidokuPastaMidokuPasta ✭✭✭✭
    Yep. Keep's telling me to Enroll as an Elite Member but I'm Elite until June 2nd.
  • It's not working for me either. I have an auto renewal set up on my account. Tried restarting computer a few times. No change. Issue remains. Why am I paying for Elite if Elite doesn't work? Also, how does a person submit a ticket for this? I tried going through Support, but after going through all the options, it just told me to post on the forums.
  • Quick update for everyone. We found that one of our servers was reporting incorrect subscription information to TERA. We have restarted the subscription service on the bad server so you should be able to see your Elite Status bar now if you exit the game, close the launcher, and then restart the game.
  • thank you very much, I saw that the problem was solved
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