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TERA Store/Welcome Message Unaccessable
All right, I noticed that recently that this is a common post, and none having a good solution, so I'm going to try to explain the problem...
I have three accounts that get used on the main family desktop, 2/3 accounts on the desktop can access the TERA Store/Welcome Message, but 1/3 cannot. The desktop files used the Repair Tool, Removed all Files + Fresh Install, and made sure there was no mods on this game file. I also have a personal laptop that has another Fresh Install of TERA, where 2/3 accounts can access the TERA Store/Welcome Message, but 1/3 cannot, the same one that can't access it on my desktop. I've contacted a GM in the past, and told me it should be fixed with a fresh install, once doing that on both PCs, it was the same results.
My account, the 1/3, cannot access these windows, the TERA Store will not open, and the Welcome Message will crash after multiple attempts with (ffff:ffff). I've contacted them again about this problem, but there is a 2~3 day wait time. I'm starting to think it might be with my account in general, since all others work on the same game files... Does anyone know how I can fix this? Any config files I can use?
It's not just my account with this problem, I've seen many people post here with this problem.
I already know to buy items from their site, and how to access the potion shack event via URL. I just want to know there is a way I can fix this on my own and be able to help the other players with this problem.
This post was requested to be made for not just me, but multiple people who got the same answer in their ticket.
Edit: * It's only my account at my home, and it effects me on all servers. Other players have this same problem.
Thanks.
I have three accounts that get used on the main family desktop, 2/3 accounts on the desktop can access the TERA Store/Welcome Message, but 1/3 cannot. The desktop files used the Repair Tool, Removed all Files + Fresh Install, and made sure there was no mods on this game file. I also have a personal laptop that has another Fresh Install of TERA, where 2/3 accounts can access the TERA Store/Welcome Message, but 1/3 cannot, the same one that can't access it on my desktop. I've contacted a GM in the past, and told me it should be fixed with a fresh install, once doing that on both PCs, it was the same results.
My account, the 1/3, cannot access these windows, the TERA Store will not open, and the Welcome Message will crash after multiple attempts with (ffff:ffff). I've contacted them again about this problem, but there is a 2~3 day wait time. I'm starting to think it might be with my account in general, since all others work on the same game files... Does anyone know how I can fix this? Any config files I can use?
It's not just my account with this problem, I've seen many people post here with this problem.
I already know to buy items from their site, and how to access the potion shack event via URL. I just want to know there is a way I can fix this on my own and be able to help the other players with this problem.
This post was requested to be made for not just me, but multiple people who got the same answer in their ticket.
Edit: * It's only my account at my home, and it effects me on all servers. Other players have this same problem.
Thanks.
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Comments
Maybe there is a time-frame? I honestly couldn't tell you personally. Good luck trying to figure that one out.