There will be a TERA PC Maintenance on Thursday (7/19) from 8 - 11 A.M. PDT

TERA Rewards Issues - Updated 9/12 @ 1:30pm

9/12 @ 1:30pm

The TERA Rewards System should be working now. We'll be following up with missing credits/xp shortly.



9/9 5:20pm Update:

The TERA Rewards system remains broken, but we will leave certain parts of it on to maintain the passive benefits of TERA Rewards for players. The known issues are:
- Some players are not seeing their proper TERA Rewards Rank/Credits
- No players will be able to click on their daily TERA Rewards Credits
- No players are able to access the TERA Rewards Emporium.

Following a proper resolution to this issue, we will do a makeup event to compensate for what players have missed, but details of that won't happen until this problem is resolved.

Apologies for the inconvenience this may have caused.

Thanks,
Treeshark.

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Comments

  • FleettFleett ✭✭✭✭
    Will everyone get their ranks/point back?
  • Fleett wrote: »
    Will everyone get their ranks/point back?

    I believe the issue is mainly front-end right now, so yes, but we are investigating this as well.
  • Upon transfer I dropped from tier 5 and ~5k credits to tier 3 and 0 credits, I hope troubleshooting will be successful :D
  • Can you guys tell me when you first noticed these issues?
  • Treeshark wrote: »
    Can you guys tell me when you first noticed these issues?

    For me it was after i went to my main sever and then went back to FF i had noticed my rank wast there.
  • Treeshark wrote: »
    Can you guys tell me when you first noticed these issues?

    For me it was after i went to my main sever and then went back to FF i had noticed my rank wast there.

    Can you time timestamp that, roughly?
  • I didn't notice anything wrong with it yesterday but the emporium has been buggy since I logged on around 1:30 PM cst. The items were automatically updating without using points to switch the roster and the daily credit collection was greyed out. Didn't have any issue with the rank 7/rank 9 summon and banker summon and I was still tier 9.

    Hopefully you guys get this figured out soon. :)
  • AikenXPAikenXP
    edited September 2016
    Treeshark wrote: »
    Can you guys tell me when you first noticed these issues?

    9th September 2016 10:20:30 PDT (that's date of screenshot I took, I noticed it ~1min before)

    I transfered my characters from Fey Forest to Ascension Valley and started unpacking, then my friend, who also transfered characters, said that he dropped to tier 3. I checked and I had tier 3 with 0% points needed to tier 4 and 0 credits, even though on Fey Forest I had tier 5 with ~15-20% points needed to tier 6 and ~5k credits (I'm not sure about amount, cause I am not writing it down).
  • vkobevkobe ✭✭✭✭✭
    Treeshark wrote: »
    Can you guys tell me when you first noticed these issues?

    yesterday
  • FleettFleett ✭✭✭✭
    edited September 2016
    When I logged on. @Treeshark uhh, roughly 3:25pm EST
  • NightMoon140NightMoon140 ✭✭
    edited September 2016
    Treeshark wrote: »
    Treeshark wrote: »
    Can you guys tell me when you first noticed these issues?

    For me it was after i went to my main sever and then went back to FF i had noticed my rank wast there.

    Can you time timestamp that, roughly?

    Today at 4:00 pm est time it happen i had it before i had change sever.
  • LancerJivaLancerJiva ✭✭✭✭
    Treeshark wrote: »
    Treeshark wrote: »
    Can you guys tell me when you first noticed these issues?

    For me it was after i went to my main sever and then went back to FF i had noticed my rank wast there.

    Can you time timestamp that, roughly?

    I noticed it yesterday when I was able to do the rewards dungeon a 2nd time when I already had done it when I logged on earlier. It was yesterday after the maintenence. Roughly 11am-12pm central time.
  • GinjitsuGinjitsu ✭✭✭✭✭
    Fleett wrote: »
    This morning/when I logged on. @Treeshark

    It'll make it easier on En Masse to provide time and zone :p
  • fromsector7fromsector7 ✭✭
    edited September 2016
    I yesterday I found the error, I saw how it worked and sends a notice to the technical support .

    complete the dungeon >. log out or change character and enter again to COF . unlimited times but the boxes not accumulate the credits.

    @Treeshark.

  • i see another bug . the credit change in real time for example 1450 to 1457 for 5 sec and back to 1450 and change again @Treeshark
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