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Idiot brother dismantled my gear. Need advice.

2

Comments

  • EndevaEndeva ✭✭✭✭✭
    Xaera wrote: »
    How did he get access to your account in the first place? D :

    His brother has 1337 H4X0R2 skillz
  • vkobevkobe ✭✭✭✭✭
    change your tera and computer password

    or buy your own computer and dont let your brother use it
  • VyolVyol ✭✭✭
    Maybe OP went afk for a while and his / her brother was like "LOL [filtered] IT UP REAL GOOD"
  • BearShoesBearShoes ✭✭✭
    It's always worth sending in a ticket if you have an issue! :awesome: I will say though that in a situation like this, we ask that you contact us as soon as possible.

    The other users are right in that if you would like the items restored after being dismantled, we will need to remove the total feedstock that was gained from the dismantle. And for everyone elses reference as well, it's a great help if you provide us with your character name, server, the approximate time it happened, and the name of all the items in question (for example, instead of saying a +11 Starfall weapon, let us know it's a +11 Stardust Wand).

    Thanks everyone!
  • HexbladeHexblade ✭✭
    BearShoes wrote: »
    It's always worth sending in a ticket if you have an issue! :awesome: I will say though that in a situation like this, we ask that you contact us as soon as possible.

    The other users are right in that if you would like the items restored after being dismantled, we will need to remove the total feedstock that was gained from the dismantle. And for everyone elses reference as well, it's a great help if you provide us with your character name, server, the approximate time it happened, and the name of all the items in question (for example, instead of saying a +11 Starfall weapon, let us know it's a +11 Stardust Wand).

    Thanks everyone!

    Thanks for the reply, BearShoes!

    I still probably won't bother support with this as I cannot attest to when it happened and since I assume that getting it all fixed hinges on knowing the exact time it happened. All I could offer was that it was at some point when I was out of town and my brother was making use of my PC.
  • TWMagimayTWMagimay ✭✭✭✭✭
    BearShoes wrote: »
    It's always worth sending in a ticket if you have an issue! :awesome: I will say though that in a situation like this, we ask that you contact us as soon as possible.

    The other users are right in that if you would like the items restored after being dismantled, we will need to remove the total feedstock that was gained from the dismantle. And for everyone elses reference as well, it's a great help if you provide us with your character name, server, the approximate time it happened, and the name of all the items in question (for example, instead of saying a +11 Starfall weapon, let us know it's a +11 Stardust Wand).

    Thanks everyone!

    So, wait, you restore items lost due to account sharing? That's something I've never seen a publisher do.
  • HexbladeHexblade ✭✭
    TWMagimay wrote: »
    BearShoes wrote: »
    It's always worth sending in a ticket if you have an issue! :awesome: I will say though that in a situation like this, we ask that you contact us as soon as possible.

    The other users are right in that if you would like the items restored after being dismantled, we will need to remove the total feedstock that was gained from the dismantle. And for everyone elses reference as well, it's a great help if you provide us with your character name, server, the approximate time it happened, and the name of all the items in question (for example, instead of saying a +11 Starfall weapon, let us know it's a +11 Stardust Wand).

    Thanks everyone!

    So, wait, you restore items lost due to account sharing? That's something I've never seen a publisher do.

    Account sharing implies the other party had permission.

    That was not the case here.
  • TWMagimayTWMagimay ✭✭✭✭✭
    edited September 2016
    Hexblade wrote: »
    TWMagimay wrote: »
    BearShoes wrote: »
    It's always worth sending in a ticket if you have an issue! :awesome: I will say though that in a situation like this, we ask that you contact us as soon as possible.

    The other users are right in that if you would like the items restored after being dismantled, we will need to remove the total feedstock that was gained from the dismantle. And for everyone elses reference as well, it's a great help if you provide us with your character name, server, the approximate time it happened, and the name of all the items in question (for example, instead of saying a +11 Starfall weapon, let us know it's a +11 Stardust Wand).

    Thanks everyone!

    So, wait, you restore items lost due to account sharing? That's something I've never seen a publisher do.

    Account sharing implies the other party had permission.

    That was not the case here.

    So, you want me to believe your brother hacked your account so he can play your reaper........
  • EndevaEndeva ✭✭✭✭✭
    TWMagimay wrote: »
    Hexblade wrote: »
    TWMagimay wrote: »
    BearShoes wrote: »
    It's always worth sending in a ticket if you have an issue! :awesome: I will say though that in a situation like this, we ask that you contact us as soon as possible.

    The other users are right in that if you would like the items restored after being dismantled, we will need to remove the total feedstock that was gained from the dismantle. And for everyone elses reference as well, it's a great help if you provide us with your character name, server, the approximate time it happened, and the name of all the items in question (for example, instead of saying a +11 Starfall weapon, let us know it's a +11 Stardust Wand).

    Thanks everyone!

    So, wait, you restore items lost due to account sharing? That's something I've never seen a publisher do.

    Account sharing implies the other party had permission.

    That was not the case here.

    So, you want me to believe your brother hacked your account so he can play your reaper........

    Yes......
  • CutechanCutechan ✭✭✭
    Thats why you never tell yo password to yer lil dumb brothers. :awesome:
  • BearShoesBearShoes ✭✭✭
    Hexblade wrote: »
    I still probably won't bother support with this as I cannot attest to when it happened and since I assume that getting it all fixed hinges on knowing the exact time it happened. All I could offer was that it was at some point when I was out of town and my brother was making use of my PC.

    An exact time isn't required, but an approximate date is extremely helpful. It's totally up to you though! We can't make any guarantees, but we can certainly try our best. :)
    TWMagimay wrote: »
    So, wait, you restore items lost due to account sharing? That's something I've never seen a publisher do.

    Account sharing is against our Terms of Service, which is completely true and enforced. However, our GM's will conduct investigations on tickets, and will take actions on tickets on a case by case basis.

    It's important to note here that we can't make any promises without seeing the whole story, which is why we have users provide us with a ticket, and why it's always recommended to do so. If we can't do it, the worst that can happen is we have to say no, and if we can, then you end up with your issue solved!

    When you're in a sticky wicket, don't delay, make a ticket! Or something like that...
  • YuhataYuhata ✭✭✭
    edited September 2016
    How much time is allowed to pass before sending in a ticket to then be told that we waited too long to do so? Recently suffered from the same thing and was informed that I was out of luck.... just want to make sure this guy doesn't do the same.
  • BearShoesBearShoes ✭✭✭
    Yuhata wrote: »
    How much time is allowed to pass before sending in a ticket to then be told that we waited too long to do so? Recently suffered from the same thing and was informed that I was out of luck.... just want to make sure this guy doesn't do the same.

    Typically we ask that users contact us as soon as possible, preferably within 1-2 days of the issue taking place. However while tickets are answered on a case by case basis, after 30 days is much too far, and support is typically unable to restore items as such.

    The sooner the better!
  • DeathologistDeathologist ✭✭✭
    @BearShoes

    It is good to see you here, all the time I saw you behind my support tickets which mostly yelling :chuffed:

    Tnx for watching our backs
  • TheOzunuTheOzunu ✭✭
    Hexblade wrote: »
    So I made a ninja on release and spent a very long time making a +15 shuriken and full conflate set for it after getting 65.

    I took a month off due to focusing on a project for work and came back to see that my ninja's gear was all gone and instead my wonderful brother had geared up my reaper. I suppose it's not a terrible thing since reapers aren't exactly a bad class to play but I just prefer my ninja. The gear he dismantled my conflate for was slaughter. Yes, he turned my conflate into feedstock for slaughter gear..

    Anyway, what would be my best course of action here? Will En Masse do anything to restore the gear? Should I just try to get someone to carry me (90% naked) through DFNM for slaughter on my ninja and spend another month grinding for conflate? Any advice is appreciated.

    learn from this lesson. that's all that can be done.
    never ever give your account info to anyone else.
    even family
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