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TERA Rewards Issues - Updated 9/12 @ 1:30pm

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Comments

  • EndevaEndeva ✭✭✭✭✭
    Treeshark wrote: »
    NightMoon140 wrote: »
    Yeah think it the best on what @LancerJiva say is to keep it off until it full fix as for those who don't used forums much or don't know and i know as you turn it back on without the full fix people will try and get they free credits once they know that there cant claim the free credits people will complain on the forums that they cant get the free credits also you ticket might become back up with this as well if you had turn it on now without the full fix.

    Internally we went back and forth on this. We decided that having the passive benefits on for players outweighed the cons of what you pointed out, and we will keep the Emporium part of the system off as well.

    I totally updated the original post, so please read that!

    62386263.jpg
  • LancerJivaLancerJiva ✭✭✭✭✭
    Treeshark wrote: »
    NightMoon140 wrote: »
    Yeah think it the best on what @LancerJiva say is to keep it off until it full fix as for those who don't used forums much or don't know and i know as you turn it back on without the full fix people will try and get they free credits once they know that there cant claim the free credits people will complain on the forums that they cant get the free credits also you ticket might become back up with this as well if you had turn it on now without the full fix.

    Internally we went back and forth on this. We decided that having the passive benefits on for players outweighed the cons of what you pointed out, and we will keep the Emporium part of the system off as well.

    I totally updated the original post, so please read that!

    Well people can't claim credits anyways. But they will still do the dungeon and try and use the credit box and find out that it just isn't counting onto their credit total.
  • NopiNopi ✭✭✭✭✭
    Just a note here, for those who 'lose' their tier icon and is nowhere to be seen on screen, you will need to reset UI location. Just logged and didn't see mine on screen, so had to do just that to get it back. Proof that in code, one thing can bork a few more. >.<
  • LancerJivaLancerJiva ✭✭✭✭✭
    Treeshark wrote: »
    9/9 5:20pm Update:

    The TERA Rewards system remains broken, but we will leave certain parts of it on to maintain the passive benefits of TERA Rewards for players. The known issues are:
    - Some players are not seeing their proper TERA Rewards Rank/Credits
    - No players will be able to click on their daily TERA Rewards Credits
    - No players are able to access the TERA Rewards Emporium.

    Following a proper resolution to this issue, we will do a makeup event to compensate for what players have missed, but details of that won't happen until this problem is resolved.

    Apologies for the inconvenience this may have caused.

    Thanks,
    Treeshark.

    WTB Mongo Neon event for that following weekend in which it does get resolved.
  • Deleted UserDeleted User
    LancerJiva wrote: »
    WTB Mongo Neon event for that following weekend in which it does get resolved.
    You mean "x3 drop or riot" ? =)
  • LancerJivaLancerJiva ✭✭✭✭✭
    Pipiro wrote: »
    LancerJiva wrote: »
    WTB Mongo Neon event for that following weekend in which it does get resolved.
    You mean "x3 drop or riot" ? =)

    Nah the neon mongo event was really fun actually. If we had that and triple drop on at the same time, I'd probably be doing the mongos. I know alot of other people who would want the mongo event too.
  • AmphiptereAmphiptere ✭✭
    @Treeshark
    Just wanted to say thanks for troubleshooting the problem. And since it's not mentioned. I wanted to report that there is some weirdness going on between servers.In AV (my main) it says I need 780 til I hit tier 2 but in FF it says I need 1.7k til. The one in AV is correct since I was pretty happy when I checked yesterday and saw it was 3 digits.
  • AShoppingCartAShoppingCart ✭✭
    The benefits are halved or virtually decreased from the norm, i.e. I had tier 6 (2% enchant bonus) but it reverted back to tier 5 (1%).
  • TheOzunuTheOzunu ✭✭
    1.so does this mean it's NOT a good idea to grind tier points right now ?
    because i was about to start working my way down from 50k to hit tier 6..
    guess i won't do that.

    2.is it worth doing the daily dungeon if credits aren't working properly either?
    3. if you log in 7 days in a row you get 3 buffs, it used to show the day or if you missed one, does it still show anywhere?
  • Based12Based12 ✭✭✭
    edited September 2016
    Thank you for the compensation!! Make another mongo or something like double/triple drop.

    PLEASE make it an ingame event, dont come up with money-spending events... I say this because this was a bug regarding tera rewards which are mainly obtained by purchasing stuff.
  • EndevaEndeva ✭✭✭✭✭
    TheOzunu wrote: »
    1.so does this mean it's NOT a good idea to grind tier points right now ?
    because i was about to start working my way down from 50k to hit tier 6..
    guess i won't do that.

    2.is it worth doing the daily dungeon if credits aren't working properly either?
    3. if you log in 7 days in a row you get 3 buffs, it used to show the day or if you missed one, does it still show anywhere?

    1. Treeshark plans to plan something for Tera Rewards!
    2. Not sure if you can enter Rewards dungeon, but just don't open box if you are able to enter.
    3. It got replaced in the Vanguard Requests tab by the solo dungeon stuff, but you can check Log-In Buff in the Calendar tab.
  • DokibunDokibun ✭✭✭✭
    i'd lost about 200 reward credits. :/
  • AikenXPAikenXP ✭
    edited September 2016
    Since discussion went this way, I don't know if i'll keep points and credits for my emp purchases before switching off of TERA Rewards system. I'm not worried about it that much, but @Treeshark , can you give us some info in this topic?
  • ShikineShikine ✭✭✭✭
    Wait, this means that the 12k EMP I spent 2 days ago, didnt count towards the reward shop?
  • EndevaEndeva ✭✭✭✭✭
    Shikine wrote: »
    Wait, this means that the 12k EMP I spent 2 days ago, didnt count towards the reward shop?

    En Masse will go through their logs and give credits on spent EMP during Tera Rewards system down time.
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