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TERA Rewards Issues - Updated 9/12 @ 1:30pm

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Comments

  • AkthanakosAkthanakos ✭✭✭
    edited September 2016
    I also lost around 5% xp points :(
  • Based12Based12 ✭✭✭
    Still lost points...wth eme? Also i never got a response for the ticket i opened regarding this god knows how long ago.
  • AzariahKyrasAzariahKyras ✭✭
    Based12 wrote: »
    Still lost points...wth eme? Also i never got a response for the ticket i opened regarding this god knows how long ago.

    Same here. xD
  • LancerJivaLancerJiva ✭✭✭✭✭
    Treeshark wrote: »
    The TERA Rewards System should be working now. We'll be following up with missing credits/xp shortly.

    Any news? "Shortly" 1 day later :angry:
    What about the compensation event?
  • EndevaEndeva ✭✭✭✭✭
    LancerJiva wrote: »
    Treeshark wrote: »
    The TERA Rewards System should be working now. We'll be following up with missing credits/xp shortly.

    Any news? "Shortly" 1 day later :angry:
    What about the compensation event?

    Shortly = Soon™
  • CassandraTRCassandraTR ✭✭✭✭✭
    @Spacecats

    Should we be submitting tickets for this now? I hadn't had any rewards problems, but just lost almost 10,000 points out of 75,000.
  • rexoerexoe ✭✭✭
    5k reward points for everyone as "compensation" :wink:
  • SowenSowen ✭✭✭
    rexoe wrote: »
    5k reward points for everyone as "compensation" :wink:

    After give back the points lost right ? (cause i lost much more than it) :(
  • GurkhaGurkha ✭✭
    I bought many things from the shop the day this happened. I didn't knew about the problem and I think I'm missing a lot of reward credits I got on my item claim and took but apparently I never got them. When I first noticed I saved all the credits on the item claim to get them later, now I have no issues, but will I get back the credits I didn't received?.

    One of the biggest purchases I did was 50 inner wear boxes I never got credits from.

    Thanks in advance.
  • AzariahKyrasAzariahKyras ✭✭
    I dont even know if its even worth getting points now since nobody even tells us if they will return our lost points and add the newly gathered after we got rekt by their awesome system.Or if they will even give us back the points, Or if they'll do anything.... Awesome :D should have been tier 2 since yesterday so i guess 2 or even more daily boxes will be gone because of it. xD
  • Based12Based12 ✭✭✭
    All the "we''l fix this soonTM" and then disappear is very annoying.

    This compensation event better be the best event ever LOL.
  • JGRJ36CCY4JGRJ36CCY4 ✭
    So whats the news still waiting here for my Credits seens like its fix just dont have my Credits or the event hopefully the event can make up for all the gold i have lost from this could have made a lot of gold from selling the stuff and using the gold to reimburse to the server and repeating if u guys think the daily gifts is enough that laughable

    Ps im new to the game trying it out but it seems like team is slow in action and fixing stuff well still better than nexon i guess
  • TomRipleyTomRipley ✭✭✭
    edited September 2016
    Was hoping maint would fix the issue finally, but just to let the mods know: nope, still missing the points I made during the bug. Hope you are able to sort this stuff out soon.
  • TiraniTirani ✭✭
    JGRJ36CCY4 wrote: »
    So whats the news still waiting here for my Credits seens like its fix just dont have my Credits or the event hopefully the event can make up for all the gold i have lost from this could have made a lot of gold from selling the stuff and using the gold to reimburse to the server and repeating if u guys think the daily gifts is enough that laughable

    Ps im new to the game trying it out but it seems like team is slow in action and fixing stuff well still better than nexon i guess

    First off welcome to the game! hope your finding it enjoyable! Secondly just wanna let you know that Tera's development is handled by BHS, their promotion by EME, the rewards points are part of the EME side of things, and EME is understaffed, and have alot of things on their plate to fix, i know this may not encourage you to have faith in them, but the bottom line is they do work very hard to try and keep us satisfied, but much of what they do has to be approved by BHS or is much more complicated than "just give me my missing credits". They will take care of it, but have some patience, Rome wasn't built in a day.. and those guys had 1000000x the workers EME has xD
  • LancerJivaLancerJiva ✭✭✭✭✭
    No updates on the credits or xp being returned back to us. :|
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