[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until service is transferred. Stay tuned for more information.
[TERA Console] The Grotto of Lost Souls update (v85) is now live! Read the patch notes here: https://bit.ly/TERACon_v85
[TERA PC] The 64-bit update (v97) is now live. Check out all the changes delivered on August 11 here: https://bit.ly/tera64_patchnotes
[TERA PC & CONSOLE] Summerfest Part 2: The Beach Bash is on from August 11 until September 1! Participate in event activities to earn tokens redeemable for costumes, consumables, mounts, and more! Details: https://bit.ly/tera_sf20
Comments
yeah but not everyone is having problems so someone will surely get it by tomorrow morning
what do you mean.. there are already level 65 ninjas... it's not limited to a set amount of people.. EVERYONE who gets to 65 before the event ends gets the achievements / titles / bonus stuff
how about extending it to take into account the people you're game won't patch upto date for / experiencing launcher issues and other stuff too... it's all good and well to take into account 4 hours of lag, but what about the 9 hours of even being able to log into the game so far and counting because there is no fix in sight for said people.
especially since there is a big lack of communication on troubleshooting this far and no valid fixes have been given to people who are unable to get the latest patch....
for example i'm stuck on patch 39
- tried restarting launcher multiple times
- tried running repair multiple times
- reset my PC multiple times
- tried using a proxy like wtfast
- tried running in administrator
- tried putting in a different game.version from your FAQ page, but it wanted to downgrade my install to an older version
- done about everything to try and fix it so far with no avail.
Please keep this discussion on-topic to bugs experienced while attempting to launch. If you have no additional information to add to a bug that's already been mentioned by multiple people, please don't comment. The more this thread is derailed by other comments, the less useful it becomes when diagnosing and fixing problems. That means added time towards getting these issues resolved.
with no disrespect @spacecats it feels as if this thread is being ignored by eme just saying
This is because the launcher either did a force-repair or had some problem writing files.
Things to try:
1) Run launcher as Administrator
2) Make sure you have at least 40 GB of free space on the install hard drive
3) Restart your computer to clear any file locks
4) Temporarily disable your anti-virus or anti-spyware (just for the TERA launcher)
5) Post your launcher.log file (or send it to EME Support) to figure out which specific files are stuck and what the error is.
(As a general comment, without the launcher.log, it's almost impossible to know how to fix each person's individual problems. Most of them don't seem to have any commonality to suggest some sort of common root cause.)
Now I am in a download screen with 6h ETA. What I think it was is that I have Tera in 2 different HDs, but I only use the one on my SSD (which is a very small HD), so probably it couldnt patch due to lack of space required. Now I am making the patch download on my storage HD, and after it is done I will just transfer it all over to my SSD.
Thank you for your assistance.
and still won't seem to update to version 42, i'm not even sure what patch number it needs to download to get to version 42, i'm at the latest current version of 39 previous to this update and nothing i do seems to work...
At least it's downloading the right version, so that should rule out a server issue. After it tries to patch, the best thing would be to see what the launcher.log file says, as it would probably explain what the problem is.
I'm using Steam, if that makes any difference.
My guess is that the login servers are under DDOS again so this might be causing the instability. I would just wait a bit and try again to see if that clears it. Otherwise, it could be a different issue related to routing... but the fix is probably the same -- wait a bit and try again.
Much like others, I ended up with something where my launcher is frozen in place. I had to close the launcher halfway through the first try at patching, though, I'm unsure if that could cause a problem. Anyway, if there's anything that can be done, or any advice perhaps to get my game running, I'd appreciate it.