[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until service is transferred. Stay tuned for more information.
[TERA Console] The Grotto of Lost Souls update (v85) is now live! Read the patch notes here: https://bit.ly/TERACon_v85

[TERA PC] The 64-bit update (v97) is now live. Check out all the changes delivered on August 11 here: https://bit.ly/tera64_patchnotes
[TERA PC & CONSOLE] Summerfest Part 2: The Beach Bash is on from August 11 until September 1! Participate in event activities to earn tokens redeemable for costumes, consumables, mounts, and more! Details: https://bit.ly/tera_sf20

Experiencing server instability/lag? Report Here!

135678

Comments

  • SARPZYSARPZY ✭
    edited September 2016
    Sorry i Ranted Angrily, Removed as i was out of line, Response moved to Spacecats topic
  • LightsInActionLightsInAction ✭
    - Central Canada
    - Xplornet/Platinum Communications
    - About 7:30 pm mst
    - Everywhere
    - Dungeons, questing, nothing (standing around waiting for queue)
    - Guild members, party members, other players in the area
  • FireWalkersFireWalkers ✭
    Ive never experienced with amount of lag and server instability in my whole two years of playing. What is going on enmasse? Please fix this issue. I so love this game but i cant deal with the countless disconnects when going anything from dungeon runs to dailies to just standing in HW.
  • nitrogeniusnitrogenius ✭✭
    edited September 2016
    Its a game we all pay good money for and the least they can do is keep it stable
  • OtorinthOtorinth ✭✭
    *Quietly waits for FFXIV to get out of maintenance*
  • ReyaReya ✭✭
    edited September 2016
    For the past week or so there have been instances where the game freezes in battlegrounds and dungeons. People can't skill, nothing moves for 30-45 seconds to over 1-2 minutes. Sometimes it results in a crash sometimes the game whooshes to "catch up". Doesn't seem to make a difference area, isp, it effects many. I had a dfnm WIPE on the first set of mobs because no one could skill... not one of the 7 from instance matching could skill, pot, move, just watch as the mobs shredded all of us
  • ElveneyesElveneyes ✭✭
    As players have said in the past EME clearly doesn't play their own game as they would see the countless issues there are with it if they did :-1:
  • DraqskoDraqsko ✭✭
    Spacecats wrote: »
    The ops team says server stability looks fine and that the crash on Saturday night shouldn't have any lingering effects on connectivity. Servers went down, and now they're all reconnected and stable. There also haven't been any spikes or dips in player connections (which usually means something is up with lag).

    There are a bunch of other factors, and in some cases there's a problem somewhere in the great internet pipeline that is outside of our means to address.

    For those reading this and also experiencing issues, the following would help us narrow it down and see if it's something we can solve:
    - What State or Region are you located in?
    - What Internet Server Provider do you use?
    - When did you first notice the lag or disconnect problem?
    - What area(s) in TERA did you experience the problem?
    - What were you doing in-game when you lagged or disconnected?
    - Did you notice others in your party experience the same lag? Other guild members?

    Target Name: diag.enmasse.com
    IP: 208.67.49.180
    Date/Time: 9/27/2016 7:34:10 AM - 9/27/2016 7:44:10 AM

    Hop Sent PL% Min Max Avg Host Name / [IP]
    1 58 0 3.00 5.01 3.22 *
    2 58 0 8.28 13.85 9.99 *
    3 58 0 9.89 41.55 12.02 *
    4 58 0 9.13 14.50 10.73 *
    5 58 0 14.96 26.10 16.83 nyrkbprj01-ae3.0.rd.ny.cox.net [68.1.5.157]
    6 58 0 14.99 26.01 16.87 68.105.31.102 [68.105.31.102]
    7 58 0 15.34 20.62 16.72 ae2.cr1.lga5.us.zip.zayo.com [64.125.31.213]
    8 58 0 32.54 90.26 38.59 ae27.cs1.lga5.us.eth.zayo.com [64.125.30.250]
    9 58 0 32.70 67.09 36.77 ae3.cs1.ord2.us.eth.zayo.com [64.125.29.209]
    10 58 0 32.63 50.39 34.97 ae27.cr1.ord2.us.zip.zayo.com [64.125.30.243]
    11 58 0 32.15 40.97 34.08 ae9.mpr1.ord11.us.zip.zayo.com [64.125.24.106]
    12 58 0 32.38 62.61 36.44 ae4.mpr1.ord5.us.zip.zayo.com [64.125.24.94]
    13 58 0 33.02 46.52 35.01 64.125.186.90 [64.125.186.90]
    14 58 2 33.03 36.76 34.30 diag.enmasse.com [208.67.49.180]

    The test was run at 2.5 second intervals, 1 test loop experienced 100% packet loss at 208.67.49.180. I can't tell if the same thing is happening on the servers themselves, though what I've been experiencing does correlate with packet loss (mostly desyncing issues, rather than disconnects).
  • AsbuAsbu ✭
    - What State or Region are you located in?
    East Coast
    - What Internet Server Provider do you use?
    Cablevision
    - When did you first notice the lag or disconnect problem?
    Just disconnected now 1215~ EST, it's happening once or twice a day. Don't remember when it started but semi-frequently.
    -What area(s) in TERA did you experience the problem?
    It's not area specific. Happens everywhere. Dungeons, open world, battlegrounds, etc.
    - What were you doing in-game when you lagged or disconnected?
    Nothing universal.
    - Did you notice others in your party experience the same lag? Other guild members?
    Yes, 4-5 guild members d/c'd at the same time.
  • ratedXratedX ✭✭✭
    ratedX wrote: »
    Server been disconnecting me all night.
    I believe it's been 5x now and i never usually have problems.

    - What State or Region are you located in?
    - Ohio
    - What Internet Server Provider do you use? -
    - TWC
    - - When did you first notice the lag or disconnect problem?
    - 8-9pm PST? I'll link Twitch Highlight shortly.
    - What were you doing in-game when you lagged or disconnected?
    - Forsaken Island
    - Did you notice others in your party experience the same lag? Other guild members?
    - Everyone was yelling lag, Abilities sluggish before myself and others in the group disconnected.

    Was going to highlight some twitch recordings of all the constant crashing.
    But it wasn't even worth it. So here are a few screenshot's of last night's D/C's

    8f76lAL.jpg
    SSNM

    afqlPAX.jpg
    FFNM

    zlR7Fo1.jpg
    Spring Valley - Trading Post

    kaFtIcH.jpg
    FFNM

    And while i was chatting in twitch.
    one users said they stopped playing for the night because they were having issues as well.

    So that's someone in twitch.
    People in-game complaining of lag and d/c's
    People on the forums complaining of lag and d/c's
    Different Servers, Different Areas, Different location's all around the world!
    So the server stability doesn't at all look fine...
  • SpacecatsSpacecats ✭✭✭✭✭
    Hey all, quick update. We really appreciate all the info you guys have been providing! When Ops checked yesterday, things looked stable. Now it looks like our Ops team is on to something that might identify the cause of the lag. Please stay tuned!
  • nhatnhat ✭✭
    edited September 2016
    Spacecats wrote: »
    Hey all, quick update. We really appreciate all the info you guys have been providing! When Ops checked yesterday, things looked stable. Now it looks like our Ops team is on to something that might identify the cause of the lag. Please stay tuned!

    Yea everything was fine yesterday, my team didn't have issues in dungeons but today my entire team was getting random ping spikes. Thanks for checking into this
  • Deleted UserDeleted User
    Ping went to 3k and disconnected.

    EU here.
  • paintpixiepaintpixie ✭
    I've experienced lag here and there since the latest crash, and it's been happening very frequently today.
    I play Tempest Reach server, if that helps.
    I hope this isn't a prelude to another server crash.
  • ratedXratedX ✭✭✭
    Yep - Loaded up 5 accounts to do some Gathering.
    And they all just crashed while people in global were complaining about lag.
    /sigh
Sign In or Register to comment.