Experiencing server instability/lag? Report Here!

ZeroRe · September 2016

i've had a lag issues since 1 month i think that could be more, my net just me is connected, i played with 90 - 120 max ms, now i play with a crazy ping of 120 to 180 is changing each second and i cant play with this unstable ms.
Now i have a 250ms or more.
why?
im from mexico and i played with 90 - 120 ms... now so hard to play with crazy ping and anybody is connected to my net

6R1MM01R3 · September 2016

I've noticed that the connection stability has been going worse since mid 2015. I usually play with 150~180 ms and I am used to it, but within the past 2 months I've been having days when i simply can't play at all with 230 ms+ and bad spikes to 800 ms or so. I have checked on my end and there is nothing else making use of bandwidth, local ping and test with the ISP show no anomalies at all.

Yuhata · September 2016

Aww man, this ping issue has got to go already! Can't even play like this.... bummer.

Showtek · September 2016

In the end, i quit this game. Is unplayable at all. Goodbye EME Tera.
All the "best".

Dyne81 · September 2016

I had to stop playing cuz the game decided to kick me 3 times in a row.

also, so much lag everywhere, the game is unplayable.

Draqsko · September 2016

Legerrarwen wrote: »

Seriously though I am fine though out most of the day and magically at random points my ping shoots up for literally 20-30 minutes (usually in a dungeon how fun) about 4-5 times my normal ping, and every time I'm lagging someone else in my guild and a lot of times the people in my group along with people in global all start complaining about lag. So its NOT normal no matter what you say spacecats and if its saying it is normal and you aren't just bull shi tting around you need to look harder cause there is an issue somewhere, and if I had to start somewhere I would go with that zayo that people keep mentioning but I have yet to see you or anyone at EME even mention.

Actually as someone who has followed this for a few weeks now, they did say there was an issue with Zayo's backbone and based on my own tracerts, it's pretty close to their server (somewhere between NYC and Chicago). Most players from Europe will get routed onto that pipeline if they do not VPN around it. Here is Zayo's network map: http://www.zayo.com/solutions/global-network/

Here's my latest tracert:

Target Name: diag.enmasse.com
IP: 208.67.49.180
Date/Time: 9/30/2016 7:48:12 AM - 9/30/2016 7:58:12 AM

Hop Sent PL% Min Max Avg Host Name / [IP]
1 40 0 3.08 5.47 3.40 *
2 40 0 8.63 13.29 10.37 *
3 40 0 10.16 20.01 11.76 *
4 40 0 9.16 14.41 11.56 *
5 40 0 15.12 51.87 17.71 nyrkbprj01-ae3.0.rd.ny.cox.net [68.1.5.157]
6 40 0 15.05 31.88 17.60 68.105.31.102 [68.105.31.102]
7 40 0 15.11 24.29 17.32 ae2.cr1.lga5.us.zip.zayo.com [64.125.31.213]
8 40 0 33.38 57.28 43.61 ae27.cs1.lga5.us.eth.zayo.com [64.125.30.250]
9 40 0 32.77 80.35 38.62 ae3.cs1.ord2.us.eth.zayo.com [64.125.29.209]
10 40 0 32.62 54.25 35.52 ae27.cr1.ord2.us.zip.zayo.com [64.125.30.243]
11 40 0 32.71 49.73 34.55 ae9.mpr1.ord11.us.zip.zayo.com [64.125.24.106]
12 40 0 32.48 55.44 35.69 ae4.mpr1.ord5.us.zip.zayo.com [64.125.24.94]
13 40 0 33.07 62.08 37.08 64.125.186.90 [64.125.186.90]
14 40 0 32.69 38.89 34.97 diag.enmasse.com [208.67.49.180]

The bolded are problematic, that's a good tracert I've seen those nodes spike to over 150ms ping. My girlfriend also has issues with latency and disconnects in SWTOR, and when I run a tracert to their servers...

Target Name: 159.153.92.28
IP: 159.153.92.28
Date/Time: 9/30/2016 8:06:08 AM - 9/30/2016 8:16:08 AM

Hop Sent PL% Min Max Avg Host Name / [IP]
1 41 0 3.08 5.51 3.34 *
2 41 0 8.69 30.30 11.43 *
3 41 0 10.39 28.84 12.63 *
4 41 0 9.70 15.17 11.44 *
5 41 0 15.16 22.24 17.15 nyrkbprj01-ae3.0.rd.ny.cox.net [68.1.5.157]
6 41 0 14.76 26.72 17.43 68.105.31.102 [68.105.31.102]
7 41 0 15.25 21.53 17.17 ae2.cr1.lga5.us.zip.zayo.com [64.125.31.213]
8 41 0 16.54 28.99 18.86 ae1.cr2.lga5.us.zip.zayo.com [64.125.29.38]
9 41 0 22.50 48.23 25.41 ae27.cs2.lga5.us.eth.zayo.com [64.125.30.252]
10 41 0 22.47 77.35 28.30 ae4.cs2.dca2.us.eth.zayo.com [64.125.29.31]
11 41 0 22.59 39.30 25.99 ae27.cr2.dca2.us.zip.zayo.com [64.125.30.249]
12 41 7 22.68 45.15 25.36 ae1.er2.iad10.us.zip.zayo.com [64.125.20.122]
13 41 0 22.72 57.28 27.48 64.125.199.190.t00673-02.above.net [64.125.199.190]
14 41 0 22.47 28.80 24.75 159.153.92.69 [159.153.92.69]
15 41 0 23.08 53.73 27.06 159.153.92.28 [159.153.92.28]

Looks to me like Zayo has an issue somewhere in their network between White Plains, NY (64.125.31.213) and Washington D.C. and that is causing a cascade of issues along their network in the Mid Atlantic region.

I'm not saying this is the cause of everyone's problem, but it is the cause of MINE, and likely everyone living in Europe and connecting over the Atlantic. They are getting jammed into the firestorm as well as anyone living in the Mid Atlantic region and New England region.

Run your own tracerts and determine where the problem lies before you start pointing the finger.

Loveberri · September 2016

Draqsko wrote: »

Legerrarwen wrote: »

Seriously though I am fine though out most of the day and magically at random points my ping shoots up for literally 20-30 minutes (usually in a dungeon how fun) about 4-5 times my normal ping, and every time I'm lagging someone else in my guild and a lot of times the people in my group along with people in global all start complaining about lag. So its NOT normal no matter what you say spacecats and if its saying it is normal and you aren't just bull shi tting around you need to look harder cause there is an issue somewhere, and if I had to start somewhere I would go with that zayo that people keep mentioning but I have yet to see you or anyone at EME even mention.

Actually as someone who has followed this for a few weeks now, they did say there was an issue with Zayo's backbone and based on my own tracerts, it's pretty close to their server (somewhere between NYC and Chicago). Most players from Europe will get routed onto that pipeline if they do not VPN around it. Here is Zayo's network map: http://www.zayo.com/solutions/global-network/

Looks to me like Zayo has an issue somewhere in their network between White Plains, NY (64.125.31.213) and Washington D.C. and that is causing a cascade of issues along their network in the Mid Atlantic region.

I'm not saying this is the cause of everyone's problem, but it is the cause of MINE, and likely everyone living in Europe and connecting over the Atlantic. They are getting jammed into the firestorm as well as anyone living in the Mid Atlantic region and New England region.

Run your own tracerts and determine where the problem lies before you start pointing the finger.

Still today for me the same, zayo dropping packets. My guess is the whole support structure at troubleshooting network issues at EME is based entirely on placing blame on player's side because if issue is found on their end they have no action plan and we're just more or less told to deal with it until their mega ISP can somehow sort out their nonsense because nothing they can really do. Which is more or less what they're saying which is pretty poorly handled from a company's responsibility to their customers standpoint.

It's akin to us as players saying "my computer is fine, so its your fault," when the fault may as well lie with out ISP, but since we as indivuals can do nothing about our ISP's performance, we try to look elsewhere to blame. So essentially all EME's responses have been "our computers are fine, so its you" failing to look at the intermediary which servers 'their computers' to 'our computers'. In the end many people take these paths to your servers, not the other way around, so there at least needs to be some accountability on their end. Because if everyone's ISP is subject to being blame, by the inclusive property of EME being a part of everyone, their end can very well be to blame, even if its not 'their servers' exactly.

And its not like I don't know how this works, I've been a paying player for 4 years. I didn't just try this game last week and said I'm lagging with no history.

Chenzo · September 2016

Completly unstable for me, lag turn to uncomon to regular and last weeks is permanent. All day, all days. High ping isnt prob, lag kill my game.

6PM3LPGW4C · October 2016

My current ping is between 71ms - 5881ms (mostly hovering around 548-878ms for the last 15 hours). I've check my ISP and my connection to everything else is smooth and fine, I'm only getting terrible connection in TERA..

Salfire · October 2016

upsetting day for me, my ping is between 522 to 530ms which is frustrating as all my skills are delayed zz restarted computer, router and so on. Everything else seems fine like youtube, facebook, even league of legends (33ms) but only in Tera. Hope it is fixed ASAP

Brawlerrr · October 2016

LAG PING AVERAGE FROM 280MS RISE TO 500~700MS TODAY ONLY GOT THIS PROBLEM!

Draqsko · October 2016

Loveberri wrote: »

Draqsko wrote: »

Legerrarwen wrote: »

Seriously though I am fine though out most of the day and magically at random points my ping shoots up for literally 20-30 minutes (usually in a dungeon how fun) about 4-5 times my normal ping, and every time I'm lagging someone else in my guild and a lot of times the people in my group along with people in global all start complaining about lag. So its NOT normal no matter what you say spacecats and if its saying it is normal and you aren't just bull shi tting around you need to look harder cause there is an issue somewhere, and if I had to start somewhere I would go with that zayo that people keep mentioning but I have yet to see you or anyone at EME even mention.

Actually as someone who has followed this for a few weeks now, they did say there was an issue with Zayo's backbone and based on my own tracerts, it's pretty close to their server (somewhere between NYC and Chicago). Most players from Europe will get routed onto that pipeline if they do not VPN around it. Here is Zayo's network map: http://www.zayo.com/solutions/global-network/

Looks to me like Zayo has an issue somewhere in their network between White Plains, NY (64.125.31.213) and Washington D.C. and that is causing a cascade of issues along their network in the Mid Atlantic region.

I'm not saying this is the cause of everyone's problem, but it is the cause of MINE, and likely everyone living in Europe and connecting over the Atlantic. They are getting jammed into the firestorm as well as anyone living in the Mid Atlantic region and New England region.

Run your own tracerts and determine where the problem lies before you start pointing the finger.

Still today for me the same, zayo dropping packets. My guess is the whole support structure at troubleshooting network issues at EME is based entirely on placing blame on player's side because if issue is found on their end they have no action plan and we're just more or less told to deal with it until their mega ISP can somehow sort out their nonsense because nothing they can really do. Which is more or less what they're saying which is pretty poorly handled from a company's responsibility to their customers standpoint.

It's akin to us as players saying "my computer is fine, so its your fault," when the fault may as well lie with out ISP, but since we as indivuals can do nothing about our ISP's performance, we try to look elsewhere to blame. So essentially all EME's responses have been "our computers are fine, so its you" failing to look at the intermediary which servers 'their computers' to 'our computers'. In the end many people take these paths to your servers, not the other way around, so there at least needs to be some accountability on their end. Because if everyone's ISP is subject to being blame, by the inclusive property of EME being a part of everyone, their end can very well be to blame, even if its not 'their servers' exactly.

And its not like I don't know how this works, I've been a paying player for 4 years. I didn't just try this game last week and said I'm lagging with no history.

Did you ever consider that neither you, your ISP, EME or EME's ISP is to blame? That there is actually another party involved in that interaction that is neither directly connected to you nor EME?

If you want something to blame, place the blame on the decentralized, hierarchal structure of the internet. It has left all the users; you, me, even EME; without any way to directly redress problems we experience with it. In this particular case, EME has to go through the same process we would, complain to their ISP and then wait for their ISP to complain to Zayo.

Experiencing server instability/lag? Report Here!

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