Civil Unrest Event not working

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Comments

  • StarSpriteStarSprite ✭✭✭✭
    edited October 2016
    Kinohki wrote: »
    why did you not have someone there capable of manually launching the event?
    This is based off past experiences with server events and EmE might have a different response now.

    Back during nexus and other events that happen weekly we would have days when they didn't spawn when they were suppose to. Like now the player based was outraged and questioned why they couldn't just turn nexus on. The response given was there wasn't a way to simply turn the event on.

    It's possible that it's the same issue now. They programmed the event to start at the specified time and turned the servers on. All week everything is good, works on test server. Saturday night comes around and suddenly it's not launching as it should. So best guess is something is preventing it from starting up and just flipping a switch to make it work doesn't seem likely, unfortunately. Starting it up on command doesn't seem possible or likely if you consider they need a few days to do a test run on the live servers. :c
  • TERA relies on micro-transactions to continue running, and micro-transactions cost money. You know who has money for micro-transactions? People who are either going to be at work Tuesday at 5pm or driving home.

    Yes, EME. Alienate the people who pay the server costs.
  • metagamemetagame ✭✭✭✭
    TERA relies on micro-transactions to continue running, and micro-transactions cost money. You know who has money for micro-transactions? People who are either going to be at work Tuesday at 5pm or driving home.

    Yes, EME. Alienate the people who pay the server costs.
    people that play tera don't all live in one time zone you know
  • points taken on the time. It's not set in stone, but the top priority is making sure it runs at all
  • counterpointcounterpoint ✭✭✭✭✭
    edited October 2016
    TERA relies on micro-transactions to continue running, and micro-transactions cost money. You know who has money for micro-transactions? People who are either going to be at work Tuesday at 5pm or driving home.

    Yes, EME. Alienate the people who pay the server costs.
    See the earlier discussion; this is a temporary measure to try to test the event while all EME staff and BHS staff are available to observe and troubleshoot. They're not saying it's going to run then from now on, but to run an "all-hands-on-deck" test. 5pm PST on a weekday is late for EME and early for BHS to ensure everyone's around given time zones.

  • JenieveJenieve ✭✭✭
    edited October 2016
    TERA relies on micro-transactions to continue running, and micro-transactions cost money. You know who has money for micro-transactions? People who are either going to be at work Tuesday at 5pm or driving home.

    Yes, EME. Alienate the people who pay the server costs.

    That is incorrect. Lets look at theoretical annual costs

    Server/network requirements (repairs, main etc)
    >>probably $150k between maintenance contract and hw replacements like sfps, batteries or psu's etc

    Staff
    >>Suggested staff would include 1-2 DBA, 1 CM, 1-2CEO/marketing, 1-2 network/server operations, 1 network admin (web services etc), 1
    about 9 people probably averaging about 70k each $630,000, but since EME is getting marketing from BHS its probably 1DBA, 1CEO,
    1 Network/Server and DBA is probably also doing admin for webservices or roughly $320k (accounting higher wages for skilled labour - 80k)

    Licenses (servers and equipment capex costs)
    >>Lets guess high and say $100k
    real-estate (location)
    ~$50k a year

    misc
    100k

    Lowend costs: 720k
    Highend Cost - 1.1m

    Theoretical Low accounts paying for elite - 5000 (based on stream etc if they can get 2500 people watching their stream that's probably about 20% of their actual, and its assumed at least half the players are paying for elite - so were keeping the guess low.)
    5k * 15 = 75k * 12 = 900k

    So in a low end infrastructure your making a 200k profit, in a highend structure you need an extra 100k to start making profits. So lets assume at least 1 person buys $50 of something every year with a player base of 10k = 500k, even if we half that they profit a few hundred thousand dollars.

    I also suspect maint contract/repairs and licensing are probably much lower, but we will pretend they are very expensive.

    EDIT - Please try to stay on topic, @Jenieve. Thank you! -Spacecats

  • as Tera Enmase is based on the profits of the elites, knowing that the gain is in the constumes buying players, I think what all we demand is an explanation of what happened with the lansador of the battle for Velika that and a great Sorry.
  • counterpointcounterpoint ✭✭✭✭✭
    edited October 2016
    Jenieve wrote: »
    Lowend costs: 720k
    Highend Cost - 1.1m
    Your costs are insanely low. Consider also QA, Localization, Customer Service, Financial Support, Project Managers/Coordinators, Production, Legal, Administration, Support Staff, and so on. Plus, you really think they can get part of a floor in a Seattle office tower for 50k a year? What about insurance and taxes? Don't forget they offer their employees a comprehensive benefit plan including 401k, so that increases the per employee cost a fair bit.

    Their employee count is closer to 40-50 (after layoffs), so I'd say their costs are at least 5-7x your highend, and that's probably still lowballing it a lot. Running a company is expensive.

    (And even once you figured out their direct costs, you have to also consider that BHS is going to want to make some money off of them as well to help cover their own costs, although they have other regions to help support this as well. Plus, investors want to get RoI...)
  • ratedX wrote: »
    ...
    So much for a "Hot fix" huh? Did they even test it to see if it worked?
    ...

    The Thursday hotfix was to prevent another Saturday night server crash. It wasn't related to Civil Unrest: Velika (though at first we suspected CU:V didn't launch because of the crash). As Treeshark said in the OP, we did re-QA the whole event over the course of the week in anticipation for tonight. Civil Unrest: Velika worked fine on test servers, all signs pointed to "yes."

    Once our QA and Production team figures out what's going on, we'll likely switch back to Saturday night like it was supposed to be. That might mean running it at an odd time when everybody is in the office at EME (like for instance, a Tuesday at 5). For now, it looks like there's more work ahead to narrow down the issue.
  • xoBarbxoBarb ✭✭✭
    edited October 2016

    Jenieve wrote: »
    Lowend costs: 720k
    Highend Cost - 1.1m
    Your costs are insanely low. Consider also QA, Localization, Customer Service, Financial Support, Project Managers/Coordinators, Production, Legal, Administration, Support Staff, and so on. Plus, you really think they can get part of a floor in a Seattle office tower for 50k a year? What about insurance and taxes? Don't forget they offer their employees a comprehensive benefit plan including 401k, so that increases the per employee cost a fair bit.

    Their employee count is closer to 40-50 (after layoffs), so I'd say their costs are at least 5-7x your highend, and that's probably still lowballing it a lot. Running a company is expensive.

    (And even once you figured out their direct costs, you have to also consider that BHS is going to want to make some money off of them as well to help cover their own costs, although they have other regions to help support this as well. Plus, investors want to get RoI...)

    they dont have customer support
  • counterpointcounterpoint ✭✭✭✭✭
    xoBarb wrote: »
    they dont have customer support
    Definitely not enough after the various layoffs. But, they exist.

    (I thought you'd go with the more obvious "they don't have QA" lol )

  • Spacecats wrote: »
    ratedX wrote: »
    ...
    So much for a "Hot fix" huh? Did they even test it to see if it worked?
    ...

    The Thursday hotfix was to prevent another Saturday night server crash. It wasn't related to Civil Unrest: Velika (though at first we suspected CU:V didn't launch because of the crash). As Treeshark said in the OP, we did re-QA the whole event over the course of the week in anticipation for tonight. Civil Unrest: Velika worked fine on test servers, all signs pointed to "yes."

    Once our QA and Production team figures out what's going on, we'll likely switch back to Saturday night like it was supposed to be. That might mean running it at an odd time when everybody is in the office at EME (like for instance, a Tuesday at 5). For now, it looks like there's more work ahead to narrow down the issue.

    Yeah . Until now SEA player couldn't play our game. We keep delay & crashing some even couldn't login
  • I am disappoint.
    2isw6kC.png
  • Kinohki wrote: »
    I guess my only question is this:

    After last week's failure of the event launching, why did you not have someone there capable of manually launching the event?

    There is no "manual override" or anything like that. There's just one way to launch the event so far as we know. Hopefully Bluehole will be able to help us uncover more information so it starts working properly.
  • I love playing tera online
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