[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until service is transferred. Stay tuned for more information.
[TERA Console] The Grotto of Lost Souls update (v85) is now live! Read the patch notes here: https://bit.ly/TERACon_v85

[TERA PC] The 64-bit update (v97) is now live. Check out all the changes delivered on August 11 here: https://bit.ly/tera64_patchnotes
[TERA PC & CONSOLE] Summerfest Part 2: The Beach Bash is on from August 11 until September 1! Participate in event activities to earn tokens redeemable for costumes, consumables, mounts, and more! Details: https://bit.ly/tera_sf20

Update Thread: Patching & Launcher Issues

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Comments

  • ChiyokoYuzukiChiyokoYuzuki ✭✭
    I don't know if this is very helpful but when the server status was done i started the launcher and log in. The launcher started updating and i started Firefox browser in the background. The patch then was at 99% stating that the patch would take less than a minute and stayed there for like 5 minutes. Deciding to try again, i turned off the browser and it finally worked. And for me this isn't the first time either. Perhaps checking if any background programs that relate back to your browser to collect data are turned on and temporarily disabling them might help the updating process. Just an idea.
  • LoliDollyLoliDolly ✭✭
    edited May 2016
    fatal%20error_zpsrlbvqoye.png

    Ok here I am once again today after reinstalling overnight and still the same problem :/ Yesterday,I got my ninja up to level 12 and decided to take a break. When i came back to play more, my play button was greyed out. After several attempts to restart the launcher and even rebooting the computer, the play light did finally come on but then when i pressed play i ended up getting an FFFF fatal clent exception. I kept trying and kept getting the same issue. After several posts and no responses in the forums i finally just uninstalled and reinstalled. This morning May 18th Im still getting the FFFF fatal exception error. I ran a diagnostic report and all i get out of it besides gibberish is that there are some network issues. These issues cant be on my end because i have no problem running PSO2, Guild Wars 2, and Blade and Soul. So there has to be something else causing this problem. Like I said, I played just fine after updating yesterday and then it broke. I dont mod my files so I know thats not a problem, I have plenty of hard drive space so I know that is not a problem either. I use steam because I use a steam controller.

    EME Diagnostic:

    https://docs.google.com/document/d/1y9tH7QUNL64vPqI8p7cOOuHZ0_nRuzGWtNRWJhIBWY0/pub


    If you would rather me copy paste the text I can however it was excessively long so hopefully the link above works. Also my service provider is century link if that has anything to do with the issue.
  • BioTheme1983BioTheme1983 ✭✭
    Still no results. Generally - Natural selection... Who could pass him,lucky man... And I give up
  • matt84matt84 ✭
    edited May 2016
    do the steam thing i posted earlier... it's fixed the problem for me 100%
  • matt84matt84 ✭
    CobaltDragon wrote: »
    matt84 wrote: »
    @CobaltDragon so what you're saying is bad luck for anyone who has been locked out of the game since this event started due to patcher issues that no fix was or workaround was ever given?

    Players who were not able to play, but instead had at least made a Support Ticket reporting what had been preventing access, will still get a chance to level a Ninja to 65 within 24 hours of regaining access, and gain the Achievements.



    put in your support tickets if you've been unable to get in guys
  • LoliDollyLoliDolly ✭✭
    ok sooooooooooooooo i did a clean reboot of my computer and still had issues thennnn I logged out of steam and went directly to the common folder and started tera launcher directly. And walla it worked at least for now but i went out of it and opened steam back up and tried again from steam and to my surprise its working. For how long though is the question. There is still a problem but for now I just wont be logging out of the game anymore. This isnt the first time with this issue and im sure it will pop up again as this has happened in the recent past already. For now though I will push for 65 and i did do a support ticket so Im interested in hearing what they have to say because just because im in doesnt mean the problem is resolved. I will just tread cautiously.
  • KarminlasKarminlas ✭
    edited May 2016
    degJJBqcfw0.jpg
    Is it normal?
  • FrikiNoobFrikiNoob ✭
    I've got an issue on the launcher, it displays 3 different pop up windows.
    y48vl0tpt6bo_t.jpg
    3su08xau12ax_t.jpg
    653w2ucc6a2d_t.jpg
  • MidokuPastaMidokuPasta ✭✭✭✭
    Had 0 problems the day of launch everything worked fine played the game for about three hours. Today after the maintence I can't even log in to the launcher.
  • KeybieKeybie ✭
    yaGzg3t.png

    I had this problem. I ended up doing what the other person said and opening it over and over until it let me log in. I also pinned the launcher to my taskbar, though i don't think that part matters.
  • P3N37W9J7HP3N37W9J7H ✭
    When I try to log in this message written in red appears and I can do nothing about - "We're, sorry, but something went wrong." (Same thing when I log in on tera.enmasse.com and try to check my profile). Please help.
  • ProfVukasinProfVukasin ✭
    edited May 2016
    EDIT: Nevermind. Did not work. Got ERROR: 0112:0000 soon as I hit Play and now I am getting what xMayuu beneath this post is getting. Progress I guess.
  • xMayuuxMayuu ✭✭
    oayng90.png
    Tried relaunching over and over again ><
  • xMayuuxMayuu ✭✭
    Oh and then if it does let me login I get this
    FzICPaF.png
  • ProfVukasinProfVukasin ✭
    Okay, after getting the standard red message after the JSON Parse Error 0112:0000, I got it twice more. After the third time, it seems to have decided to let me in.
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