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Communication Not Improving
If it didn't go as planned, say something 
Server Maint happening without any notice except ingame, so players who weren't on have no idea. Seriously need to step up. Wheres Spacecats
It feels like he just has the title of CM, does a stream once a week, and thats it. I was really happy and had high hopes when he was introduced, but that went away after a month.
Server Maint happening without any notice except ingame, so players who weren't on have no idea. Seriously need to step up. Wheres Spacecats
It feels like he just has the title of CM, does a stream once a week, and thats it. I was really happy and had high hopes when he was introduced, but that went away after a month. 2
Comments
I mean, yes, communication does need to improve, and the lack of a forum post for today's maintenance is a valid example. But calling them out on forward-looking statements about when they think a build will be released with some clear heavy caveats, when you know that there have been problems, doesn't make sense. Otherwise, they just won't even give any estimates at all because there are no guarantees in software development. If you want "improved communication," people are going to have to accept that it means less certainty. Right now, people rip their head offs any time anything doesn't go exactly as planned because they interpret every comment as a promise set in stone, and then turn around and blame them when they hold back on saying things that aren't yet sure. It's implacable.
I think you've just blocked all all the communication problems that occurred in that era too (and tons of very angry episodes on the forum). This has been an issue forever, and hasn't fundamentally changed even with the change in staff because the fundamental questions that need answering aren't things the Community Team is privy to. I wish they did fix it, but it has to come from the very top.
They very likely could have wanted that.
Then the long term hassle with CU:V happened.
That took two..three weeks of their time.
Was likely a major setback for this patch content.
And from a programming perceptive aswell.
The issue with CU:V was UTC time versus local time for the server.
This was obviously changed/fixed for NA tera with a new build/hotfix.
But now they've got to apply that same rebuild/hotfix to the content patch. Which would have been compiled and in midway through or done with NA's QA process.
So have to get a new build for that, run it through QA yet again. etc etc.
tl;dr things happen; A major bug like CU:V is going to set back any dev/publisher team.
Tbh, I think Tonka saw the inevitable downfall in terms of quality service and gameplay a mile away with the reaper and gunner patches.
Nevertheless it would be nice to have a small notice somewhere. Putting a single line "Maintenance today - 2h" would've been enough and takes 2 min only.
And the CM has absolutely nothing to do with the communication or the quality of the game. I was playing Tera when Tonka/Minea were CMs and don't think things would go better now. A CM is the last who could change or do something, it's just an interface between community and company, not responsible for maintenance.