[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until services are transferred. Our Service Moving Info page is now live here: https://bit.ly/tera_service_moving

Forum Rules & Guidelines

Hello and welcome to the new TERA Community Forums! Below you’ll find some rules for participating in these official game forums. TERA is a mature rated game, and those who play should be expected to act maturely. Please note that while many of the guidelines will mirror forum rules in our previous forums, there are some changes and additions. All in all, the goal is to create a safe, friendly, and useful place to have discussions about the game we all love. Many of these rules boil down to two essentials:

Be Constructive:
All opinions are welcome, including criticism and disagreement, but all posts must be stated in a constructive manner. This means, among other things, no personal attacks, no flaming/baiting others, and no call-outs. If you have a complaint or criticism, provide constructive suggestions on how the problem might be addressed. Don't attack the developers, the staff, or other forum posters. Threads and posts that do not meet these requirements may be edited or removed, in whole or in part, at the sole discretion of the moderation staff. This forum is meant for active TERA players who are interested in supporting and improving the game and its community.

Stay On-Topic:
When creating a new topic, select the one most appropriate forum for the conversation, and do not cross-post. If another thread on the same topic exists, please use the existing thread rather than creating a duplicate. Duplicate topics, or those placed in the wrong forum, may be moved to a more appropriate location, merged with another thread, or removed, at the sole discretion of the moderation staff. Keep the discussion focused on the topic on-hand, and do not derail the conversation. Conversations that do not relate to TERA are only permitted in the Off-Topic section. Do not create posts or threads to advertise your products or services, or anything that is in violation of the Terms of Service.

If every post in our forums remains constructive and on-topic, it will mean better discussions for everybody.

Penalties for ignoring forum guidelines

In an effort to create a positive and productive atmosphere in our new forums, moderations will be less forgiving than in the previous forums. A lot of the unfriendly behavior that was tolerated in the past will no longer be allowed. Please view these new forums as an opportunity for the TERA community to create positive and more engaging discussions. Let’s make this space welcoming and awesome for all players!

Keep in mind that these penalties aren’t mutually dependent. Users can be suspended or banned without warning if an infraction is severe enough.
  • Light warning – For first-time offenses which are very minor, such as a good-natured comment which is off-topic, or a duplicate forum post, a light warning will be given in the form of a public comment left by a moderator. These comments may apply to multiple forum users in the case where multiple off-topic comments have been made which threaten to derail a thread. Further off-topic comments by users will be met with harsher penalty.
  • Warning – If a post or comment isn’t both constructive and on-topic, the poster will get a system warning. This warning is an account-flag which will go away after some period of time, depending on the situation.
  • Suspension – A warning is not required before temporary suspension occurs. Depending on the nature of the infraction, a temporary suspension can last anywhere from a week to several months.
  • Ban – Again, a warning/suspension is not required ahead of time depending on what the user posted. A user that has been suspended in the past will very likely be perma-banned upon further infraction.


  • SpacecatsSpacecats ✭✭✭✭✭
    edited April 2017

    This list of rules will be updated as necessary. As a member of the TERA community you can help keep our forums tidy and welcoming by selecting Flag>>Report on any comment you believe is in violation of these rules. Doing so will help moderators deal with these comments more efficiently.

    Please read these rules in full. Ignorance of the rules does not excuse violation of them. Violations may result in temporary suspension from the official TERA forums or permanent closure of the account in question. Participating on the official TERA forums is a privilege granted by En Masse Entertainment, not a right, and may be revoked for a temporary or permanent duration. For more information, please consult our Terms of Service and Privacy Policy.

    1) CONTENT: The following sections outline language, expression, and naming of characters, accounts, or guilds, clear or masked, which is not allowed on the TERA official forums.

    A. Race, Ethnicity, Gender, Nationality, Language, Life Choices, Religion, and Politics
    - Anything that promotes, is recognized as, or alludes to symbols of racial, ethnic, gender, national, life choice, religious, political hatred or slurs, or derogatory content based on spoken language.
    - Anything related to real life politics.
    - Anything related to real life religion.

    B. Sexuality and Violence
    - Anything that promotes, is recognized as, or alludes to symbols of excessively sexual or violent acts.
    - Anything that promotes, is recognized as, or alludes to symbols of minors in sexual situations.
    - Anything that insults or demeans any aspect of any sexual orientation.
    - Anything construed as pornographic.
    - Any references to violence occurring outside of TERA.

    C. Personal Information, Attacks, and Threats
    - Any release of personal information about yourself, other individuals, or En Masse Entertainment employees.
    - Any language that can be perceived as an attack against other individuals or En Masse Entertainment employees.
    - Any threats, veiled or otherwise, made against yourself, other individuals, or En Masse Entertainment employees.

    D. Inappropriate Obscenity, Vulgarity, and Profanity
    - Anything construed as referring to human anatomy, mental development, or bodily functions inappropriately.
    - Anything construed as excessively crude or offensive.

    E. Illegal Activity
    - Requesting, arranging, or offering copyright infringement (piracy), illegal activities, or illegal drugs.
    - Discussing illegal activity committed personally.
    - Discussing or arranging anything that violates the TERA terms of service.

    F. Harassment and Defamatory Statements
    - Anything construed as referring to other individuals or En Masse Entertainment employees using any disallowed content or behavior.

    G. Discussion of Moderator Action
    - Excessive or direct reference to past, present, or future moderator action on the official TERA forums.
    - Excessive discussion or debate of the official TERA forums rules.

    H. Foreign Languages
    - Use of foreign languages to circumvent moderation.

    I. Call-Outs
    - "Calling out" other users or En Masse Entertainment staff in the title or content of a thread or post. If you have something to say to a particular forum user, message them privately.

    2) BEHAVIOR: The following sections outline actions which are not allowed on the official TERA forums.

    A. Disruption
    - Any language or actions intended to disturb other individuals.
    - Any disruption or exploitation of contests and promotions.
    - Disruptive practical jokes on any day other than April 1.

    B. Spamming and Post Content
    - Excessive repetition of a single phrase, similar phrases, image or images, or incoherent gibberish.
    - Excessive use of Caps Lock.
    - "First posting".
    - "inb4lock" posting.
    - Posts with minimal or no content.
    - Posts that do not contribute to the overall conversation.
    - Threads or posts whose primary purpose is dramatic effect rather than substantive discussion.
    - "Goodbye" threads. Please note, "goodbye" threads will result in immediate thread removal and the author's permanent suspension from the forums.
    - Posts made only to "bump" a thread to the front page of that forum section.
    - Petitions are explicitly forbidden. Please note, calling a petition a request will not disguise its true nature.
    - Boycott or protest threads.
    - Dredging up dead threads (AKA necroing threads). Any thread inactive for over a month constitutes a dead thread.

    C. Advertising
    - Any promotion of non-En Masse Entertainment, non-TERA commercial ventures.
    - Any links or advertisements to download software or games which are not published or endorsed by En Masse Entertainment.

    D. Scamming
    - Acquiring items, currency, or any other in-game possessions from another individual through misinformation, confusion, or fraud.

    E. Cheating
    - All forms of illegal or unfair gameplay including the use of third-party applications to improve performance.

    F. Multiple Accounts and Impersonation
    - Creation of multiple accounts by a single individual solely for use on the official forums.
    - Creation of multiple accounts for the purpose of evading suspension or account closure.
    - Any impersonation of other individuals or En Masse Entertainment, Bluehole Studio, or their partners' employees. Note: All En Masse Entertainment, Bluehole Studio, and partner company representatives are required to have a custom title denoting their position and employer, so you will always be aware of whom is a company representative.

    G. Misrepresentation
    - Misrepresentation of En Masse Entertainment, Bluehole Studio, or their partners. This includes falsely quoting moderators or staff members, or quoting moderators or staff members in such a way that the content or context of the material quoted is changed.

    H. Trading In-Game Items or Accounts for Real-World Currency
    - Requesting, arranging, or offering the exchange of in-game items or accounts for real-world currency.
    - Requesting, arranging, or offering the exchange of real-world currency.

    I. Selling/Trading of Character Names
    - Requesting or offering the exchange of TERA character names for other goods/services.

    3) MODERATOR PREROGATIVE: Interpretation of the above rules is at the sole discretion of the moderators. Content and behavior outside of these listed rules are also subject to moderator review and action. All decisions made by En Masse Entertainment moderators are final.

    4) ACCOUNT CLOSURE: Account closures executed by the En Masse Entertainment moderators are permanent. New accounts made by owners of closed accounts will be summarily closed.

    5) PUBLIC IDENTITY: Public identities are subject to these rules. Account holders with public identities that are in violation of these rules may be contacted and asked to change their public identity or otherwise warned or suspended from the official TERA forums. If a new appropriate public identity is not provided by the account holder in a reasonable amount of time, it will be changed to an appropriate public identity by En Masse Entertainment staff.
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