[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until service is transferred. Stay tuned for more information.
[TERA Console] The Grotto of Lost Souls update (v85) is now live! Read the patch notes here: https://bit.ly/TERACon_v85

[TERA PC] The 64-bit update (v97) is now live. Check out all the changes delivered on August 11 here: https://bit.ly/tera64_patchnotes
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Support

BrofessorXBrofessorX
in TERA PC - General Discussion
i know support was at one point backed up and asked us all to show some understanding and patients but now it seems 1 week minimum for even reciving the ticket has become the norm and then a further 2-3 days maybe to fix the problem.
im waiting on a ticket i posted on the 26th..
i hope support is working towards a quicker response time in the future.

Comments

  • NixxieeNixxiee ✭
    I've also been waiting forever for them to respond... Sent a ticket a week ago and it still hasnt been acknowledged.
  • BrofessorXBrofessorX ✭✭✭
    Nixxiee wrote: »
    I've also been waiting forever for them to respond... Sent a ticket a week ago and it still hasnt been acknowledged.

    yeah, support is great WHEN they finally get around to handling your ticket.
    im grateful for all they have done but i do wish they would have a quicker support time tbh
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