[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until service is transferred. Stay tuned for more information.
[TERA Console] The Grotto of Lost Souls update (v85) is now live! Read the patch notes here: https://bit.ly/TERACon_v85
[TERA PC] The Undying Update (v98) is arrives on Tuesday, 9/8. Check out the patch notes here: http://bit.ly/terapc_na_v98
counterpoint
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Comments
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(Quote) They're basically scaled to the level of the BAM. This was because, in the old days, a level 65 character could kill low level BAMs and they'd drop the same loot. I think that might be fixed now on PC, but probably not on console. So yes…
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(Quote) It probably means a semi-enigmatic scroll as opposed to a blessed-enigmatic scroll. (I've never seen a blessed scroll as a guaranteed item, as they're rare.) If it does say blessed in the description, what Platform/region are you on, and …
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I tried testing the "holding X" technique on PS4 (along with a whole lot of other combinations of button presses, holds, and mashing) and wasn't able to get the Quest reset UI to stay visible or to interact with it. Maybe there is a way i…
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(Quote) Well, based on the style of writing and the alignment of issues you presented with what's in the thread there, I think it's less "found" than "created." No MMO is immune from issues or criticism. At the launch of the l…
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(Quote) But just to be clear, the amount of items in the loot pool doesn't determine the odds either. It's not like "there are 6 items in the pool, so your chance is 1/6" or something. The lootbox has a loot table and each item has a pr…
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You contact Support through the Support link in the top menu. Here's the ticket page in particular: http://support.enmasse.com/tera/tickets/submit It has options for console as you drill down. And yes, for this item, I'm guessing at the moment yo…
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(Quote) I can at least assure you that there's nothing they would have liked more than for you to have received the product that you bought right away too, because that would have meant a happy customer, one less angry forum thread, and one less su…
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Basically, one of TERA's selling points (whether you agree with it or not) has become its ease of leveling. You can: 1) Level through red story quests 2) Level through dungeons 3) Level through battlegrounds 4) Level by grinding BAMs (and the rela…
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(Quote) FWIW, and to avoid any disappointment/confusion... there's no guarantee to be a mount behind one of the "doors", and the odds of most lootboxes are considerably less than 25%. There's no way to know what they are exactly without …
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The Item Pack includes two items right off the bat: the Sushi Cat mount (the April item) and the dragon egg (an extra item). Probably the dragon egg is one of the gifts for a later month, when they'll give you the means to spawn the dragon (either …
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I encourage you to just work through the issue with them. Unfortunately, they've had hundreds (maybe thousands) of issues with delayed fulfillment over the last few days. and particularly a lot in the last day. They fixed a big problem yesterday t…
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As far as I know, it was never fixed in any other region -- whatever the issue was. EU was able to use it once, and then after that both they and EME said it was broken. It'd be nice if it were fixed for them at some point...
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Basically the problem is that there's supposed to be a "Quest reset" UI that shows up in this situation that resets the quest progress to fix these kinds of issues, but on PS4 that UI is bugged right now (it works okay on XB1). As a resul…
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See also this post too: https://forums.enmasse.com/tera/discussion/comment/223553/#Comment_223553 There was a known issue with fulfillment on PS4 that is mostly resolved now, so hopefully that fixes it for most people.
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(Quote) When did you make the purchase and when did you send the ticket? For tickets, they're swamped and the backlog is a few days at the moment, so it may take a while before you hear back. If you purchased within the last day, they recently fi…